Customer Service Agent

Barna Recycling; Galway; On-site; EUR 26,000 - 31,000; Full time

Job summary

Barna Recycling in Galway is seeking a Customer Service Representative to join a team of seven Representatives and a Team Lead. The role involves providing information on products and services, answering questions, and handling complaints with a professional, customer-focused approach.

Hours are 37 per week (9:00–5:30 Mon-Thu; 9:00–5:00 Fri) and the position is on-site at Liosban Industrial Estate, County Galway. Salary is €28,500 per year.

Qualifications

• At least one year of relevant experience in customer service.
• Excellent telephone manner and clear communication.
• Proficient with Excel and Word.
• Organised, diplomatic, and a good team player.
• Able to work to targets and timelines.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Handle a high volume of calls.
• Communicate with customers via phone, email, live chat, or face-to-face.
• Acknowledge and resolve customer concerns.
• Collaborate with colleagues as needed.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Skills

Experience in customer service

Excellent telephone manner

Strong communication skills

Organised and diplomatic

Team player

Ability to meet targets

Tools

Excel

Word

Job description

Role Summary

Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Handling a high volume of calls
• Communicating with customers via on the phone, email, live chat, or face-to-face.
• Acknowledging and resolving customer concerns.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and Experience required

• Gained at least one years' relevant experience preferably in a customer service environment.
• Have good communication skills with an excellent telephone manner.
• Have demonstrated a good working knowledge of Excel and Word.
• Organised, diplomatic and a good team player.
• A proven ability to work to targets and timelines.

Terms

• Salary: €28,500
• Hours: 37 hours per week - 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
• This position will be based on-site

Location

Liosban Industrial Estate, County Galway