Customer Service Operator

Europa Worldwide Group; Dublin; On-site; EUR 31,518 - 38,522; Full time

Benefits offered by this job

Hybrid working after probation

25 days annual leave

Performance bonus

Wellbeing resources

Employee discounts

Job summary

Europa Worldwide Group in Dublin is seeking a Customer Service Operator to build and manage relationships with customers and run day-to-day operations for your portfolio, ensuring service levels and financial targets are met.

The role offers a 9:00–17:30 schedule, with hybrid work after probation (4 days onsite, 1 from home). A competitive salary of €35,020 per year plus a performance bonus and benefits package is provided.

Qualifications

• At least 2 years commercial office experience.
• Experience in logistics is preferred.
• Ireland work authorisation required.

Responsibilities

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Communicate updates to customers by phone or email.
• Manage the customer service cycle from start to finish ensuring quotes and consignments are compliant with HMRC customs.
• Provide a variety of quotes to meet customer requirements in a changing scenario.
• Ensure commodity codes and invoices are correct and dispatched.
• Proactively engage with existing customers to generate income.
• Respond promptly to problems or concerns from customers.

Skills

Customer service

Sales background

Time management

Communication

Numerical skills

Job description

We are looking for

A Customer Service Operator to join our branch in Dublin! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

What we can offer in return

• Competitive salary €35,020 per annum plus a performance bonus
• Monday to Friday 9:00 to 5:30pm
• Hybrid working after probation, 4 days onsite and one working from home
• Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
• Generous Time Off: Benefit from 25 days of annual leave.
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards: Generous referral bonus when you refer a friend to work with us!
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing as Customer Service Operator?

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• A good head for numbers is required.
• At least 2 years commercial office experience & ideal some exposure to a logistics industry role (not essential)
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Pay: €35,020.00 per year

Benefits:

• Employee discount
• Sick pay

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer relationship management: 1 year (required)
• Customer service: 1 year (required)
• Logistics: 1 year (preferred)
• Sales administration: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Location:

• Dublin, County Dublin (preferred)

Work Location: In person

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.