Customer Service Advisor - Tallaght

Cpl; Dublin; On-site; EUR 27,000 - 33,000; Full time

Job summary

CPL in Tallaght, Dublin 24, is seeking Customer Service Advisors for a six-month, onsite contract commencing October 2026. The role offers a fixed schedule with start times around 8:30–9:30 and finish times around 4:25–5:15, with occasional Saturdays. Salary is €16.48 per hour, equating to about €30,000 per annum.

Join a professional contact centre focused on best-in-class service, with targets to meet and opportunities for development. Onsite work only for the duration of the six-month contract.

Qualifications

• Excellent team player with energy and commitment to achieving the goals of the Customer Centre.
• Customer service experience with a strong customer focus.
• Strong interpersonal and communication skills.
• A flexible energetic and innovative approach to work. Ability to adapt to a changing environment.
• Self-motivated with the ability to meet targets.
• Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time.
• Experience in a phone-based role.
• Strong IT Skills, i.e., Microsoft products.

Responsibilities

• Provide Best in Class customer service and provide clear solutions to customer queries.
• Perform and approach your role to the professional standards expected of a leading contact centre.
• Work towards achievement of individual performance objectives.
• Positively contribute to your team and support team colleagues.
• Compliance with all regulatory requirements including all operational and administrative procedures.
• Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations.

Skills

Team player

Customer service experience

Interpersonal skills

Adaptable and innovative

Self-motivated

Problem solving

Target-oriented

Phone-based experience

Tools

Microsoft Office

CRM software

Job description

Customer Service Advisors required for a short term contract from October 2026
Location: Tallaght, Dublin 24 (onsite)
Start Date: Mid or End of October 2026
Contract Duration: Six months
Salary: €16.48 per hour (equates to €30,000 per annum)
Working Hours: Monday - Friday (shift rotation between 8.30am - 9.30am start times and 4.25pm - 5.15pm finish times). Occasional Saturdays are required (10am - 2pm shift).
What the role is about:

• Provide `Best in Class` customer service and provide clear solutions to customer queries
• Perform and approach your role to the professional standards expected of a leading contact centre
• Work towards achievement of individual performance objectives
• Positively contribute to your team and support team colleagues
• Compliance with all regulatory requirements including all operational and administrative procedures
• Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations

Role requirements:

• Excellent team player with energy and commitment to achieving the goals of the Customer Centre
• Customer service experience with a strong customer focus
• Strong interpersonal and communication skills
• A flexible energetic and innovative approach to work. Ability to adapt to a changing environment
• Self-motivated with the ability to meet targets
• Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time

Desirable Qualifications, Skills & Experience:

• Experience in a phone-based role
• Strong IT Skills, i.e., Microsoft products