Customer Support Specialist | Fintech | Cork office

emplify GmbH; Cork; On-site; EUR 33,000 - 39,000; Full time

Benefits offered by this job

Onsite gym

Free car parking

Private medical insurance after 6 mo

Bike-to-work tax relief

Job summary

TELUS Digital in Cork is seeking a Customer Support Specialist to support fintech clients from our Mahon office. You will assist customers by phone, email and chat, and play a pivotal role in resolving issues with a focus on service quality.

Expect rotating shifts from 8am to 10pm across seven days, with training and onboarding. After probation there’s a choice of 4- or 5-day rotations, and a pathway for career progression in a multilingual, tech-driven environment.

Qualifications

• Fluent English required.
• Strong technical skills and interest in tech.
• Friendly, communicative with strong customer focus.
• Self-drive and result-oriented mindset.
• Able to work with multiple systems and learn new ones.
• Minimum 1 year of customer support experience.

Responsibilities

• Assist customers via calls, email and chat.
• Investigate and identify issues to resolve inquiries.
• Contribute to process improvements to enhance customer experience.
• Collaborate with teammates and managers to deliver support excellence.

Skills

Fluent English

Technical aptitude

Customer focus

Communication

Adaptability

Tools

CRM software

Job description

Customer Support Specialist | Fintech | Cork office

place IE calendar_today 18.08.2026 business TELUS Digital

Location : onsite in our Cork office, Mahon

Salary: €29,900 gross per year + shift premium of 10% for shifts until 10pm + monthly performance bonus up to 500€

Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)

If you have a passion for the latest tech, then this job is perfect for you! This is a fantastic opportunity to explore a new role in the dynamic fintech industry.

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.

What we offer:

Performance-based bonus

Clear career progression pathways and opportunities to advance your career

Great rewards for referring your friends

Multilingual and multicultural work environment

Modern office with relaxation and play areas.

Onsite gym

Free car parking

Corporate Social Responsibility events and community projects

Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

Bike-to-work tax relief

Maternity and paternity leave

Access to GP care and occupational health advisor

Join us as a Customer Support Specialist

In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

What we NEED you to have:

Fluent level of English

Strong technical skills and interest in all things tech

Friendly and communicative personality with strong customer focus

Self-drive and result-orientated mindset

Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

What we would LOVE you to have:

At least 1 year of customer support experience

You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.