Customer Service Coordinator

Abrivia Recruitment Specialists; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Abrivia Recruitment Specialists is seeking a Customer Service Coordinator in Dublin City South to join a global leader. This full-time, permanent role (37.5 hours per week) focuses on delivering outstanding customer experiences and liaising with internal teams to meet client needs.

Responsibilities include handling client queries, maintaining CRM records, and creating reports to monitor satisfaction. Strong communication, IT skills, and prior customer service experience are essential.

Qualifications

• Prior experience in customer service, call centre, or related role.
• Excellent verbal and written communication skills.
• Strong IT skills; familiarity with CRM systems is an advantage.
• High attention to detail and problem-solving abilities.
• Able to thrive in a fast-paced, collaborative team environment.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently.
• Deliver excellent customer service by actively listening, empathising, and providing effective solutions.
• Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.
• Maintain accurate records of client interactions and communications using CRM systems.
• Produce and analyse client reports to monitor satisfaction and identify areas for improvement.
• Proactively engage with clients to provide updates, gather feedback, and build strong relationships.

Skills

Customer service

Communication

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Join a global leader and build your career in customer service! We’re hiring a Customer Service Coordinator in Dublin City South.

Job Title: Customer Service Coordinator

Salary: Negotiable (depending on experience) + benefits

Location: Dublin City South

Contract: Full-time, permanent (37.5 hours per week)

Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you’ll play a key role in delivering an outstanding customer experience.

Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently.
• Deliver excellent customer service by actively listening, empathising, and providing effective solutions.
• Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.
• Maintain accurate records of client interactions and communications using CRM systems.
• Produce and analyse client reports to monitor satisfaction and identify areas for improvement.
• Proactively engage with clients to provide updates, gather feedback, and build strong relationships.

Qualifications:

• Previous experience in customer service, call centre, or a related role.
• Excellent communication skills, both verbal and written.
• Strong IT skills, including Microsoft Office; experience with CRM systems an advantage.
• High attention to detail and strong problem-solving skills.
• Ability to thrive in a fast-paced, collaborative team environment.