Customer Service Agent (Fixed Term Contract)

Hollybank Trustees Ltd; Lucan; On-site; EUR 25,000 - 30,000; Full time

Job summary

DID Electrical is seeking a Temporary Customer Service Agent for a fixed-term contract in Ballyowen, Lucan, Co. Dublin. The role covers all inbound channels—phone, email, live chat, and social media—providing order fulfillment, delivery updates, and service support from the Fonthill HQ.

You will handle customer feedback with empathy, escalate complex issues to a line manager, and collaborate with multiple departments to ensure a seamless customer journey. Proficiency in English is essential.

Qualifications

• 1 year of experience in a fast-paced customer service environment.
• Excellent telephone manner and professional writing style.
• Proven ability to deliver outstanding service, multi-task, and improve the customer journey.
• Positive, resilient attitude with a drive to meet team objectives.

Responsibilities

• Deliver welcoming, helpful, and professional experience across phone, email, live chat and social media.
• Assist customers with order fulfillment, delivery updates, service requests, installations and inquiries.
• Handle feedback and complaints with empathy, escalating complex cases when needed.
• Support internal departments to ensure unified service delivery.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Organisational skills

English proficiency

Job description

Customer Service Agent (Fixed Term Contract)

Location: On site / Ballyowen, Lucan, Co. Dublin, D22 YP30, Ireland
job type: Fixed term / Full-time
Sector and subsector: Sales | Customer Service
AnnualFixed salary:€ 27592.00

About DID Electrical

For over 50 years, DID Electrical has been at the heart of Irish homes, delivering top-tier technology, appliances, and unbeatable customer service. As an Irish owned business, our customers are at the core of everything we do. We are looking for an enthusiastic, driven, and empathetic Temporary Customer Service Agent to join our team at the Fonthill HQ.

Main Duties & Responsibilities

Customer Experience & Support

• Be the Voice of DID: Deliver a welcoming, helpful, and professional experience across all inbound channels, including phone, email, live chat, and social media.
• Query Resolution: Assist customers with order fulfillment, delivery and dispatch updates, service requests, installations, and general inquiries.
• Feedback Management: Handle customer feedback and complaints with empathy and efficiency, escalating complex cases to your line manager when necessary.
• Cross-Department Collaboration: Support various internal departments to ensure a unified and efficient service delivery.

Operations & Administration

• Order Management: Process web orders, handle scheduling for deliveries, and maintain accurate, up-to-date customer databases.
• Mailbox Management: Oversee and manage publicly available DID mailboxes, ensuring timely responses.
• Customer Support: Follow up for customers with relevant departments & complete all follow up work including issuing solutions to customers.

Commercial Drive

• Sales Support: Identify and gather information for sales leads, assisting in the development of the department’s outbound sales strategy.

Essential Criteria: What We Are Looking For

• Experience: A minimum of 1 year of experience in a fast-paced customer service environment.
• Communication Skills: An excellent telephone manner and a polite, professional writing style.
• Problem-Solving Mindset: A proven ability to deliver outstanding service, multi-task, and identify ways to improve the customer journey.
• Drive & Attitude: A positive, resilient attitude with a strong determination to meet and exceed team objectives.
• Organisation: Exceptionally organised, attentive to detail, and fully capable of prioritising workloads under your own initiative.
• 4 month temporary contract

Proficiency in English both spoken & written is essential for this role.