Customer Support Specialist | Fintech | Cork office

TELUS Digital; Ireland; On-site; EUR 30,000 - 39,000; Full time

Benefits offered by this job

Performance bonus

Career progression

Refer a friend rewards

Multilingual/multicultural environment

Onsite gym

Free parking

Private medical insurance (after 6m)

Job summary

Join TELUS Digital in Cork as a Customer Support Specialist. You will assist customers by phone, email, and chat, acting as the face of the company and helping resolve issues with a focus on clear communication and problem-solving.

Rotating shifts from 8am to 10pm across Mon-Sun, with onboarding preceding a choice of 5‑day or 4‑day rotations. Enjoy a modern office, progression opportunities, and involvement in fintech client projects.

Qualifications

• Fluent English required.
• Strong technical skills and interest in technology.
• Friendly, communicative with a customer-focused mindset.
• Self-drive and results-oriented attitude.
• Comfortable working with computers and multiple systems.

Responsibilities

• Assist customers via calls, email, and chat.
• Be the face of TELUS Digital and provide excellent service.
• Research and identify issues to help resolve queries.
• Contribute to projects aimed at improving processes and customer experience.

Skills

Fluent English

Technical skills

Friendly and communicative

Self-motivated

Computer/ multi-system proficiency

Job description

Location: onsite in our Cork office, Mahon

Salary: €29,900 gross per year + shift premium of 10% for shifts until 10pm + monthly performance bonus up to €500

Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)

If you have a passion for the latest tech, then this job is perfect for you! This is a fantastic opportunity to explore a new role in the dynamic fintech industry.

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.

What we offer:

• Performance-based bonus
• Clear career progression pathways and opportunities to advance your career
• Great rewards for referring your friends
• Multilingual and multicultural work environment
• Modern office with relaxation and play areas.
• Onsite gym
• Free car parking
• Corporate Social Responsibility events and community projects
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Maternity and paternity leave
• Access to GP care and occupational health advisor

Join us as a Customer Support Specialist

In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

What we NEED you to have:

• Fluent level of English
• Strong technical skills and interest in all things tech
• Friendly and communicative personality with strong customer focus
• Self-drive and result-orientated mindset
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

What we would LOVE you to have:

• At least 1 year of customer support experience