Customer Service Advisor

Uniquely; Leinster; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus €1,200

Private health insurance (VHI)

Company pension after 6 months

20 days annual leave rising with years

Full training and coaching

Performance incentives

Employee assistance programme

Job summary

Uniquely in Dundalk, Co. Louth, is seeking a friendly Inbound Customer Service Advisor to join our busy contact centre team.

You’ll be the first point of contact for our customers, handling calls, queries, and delivering an excellent experience across channels. We offer full training, a comprehensive benefits package, and ongoing coaching to help you grow your career within the award-winning CEC environment.

Responsibilities

• Answer calls and respond to customer queries via multiple channels in a professional and efficient manner
• Provide accurate information about products, services, and accounts
• Resolve issues effectively, escalating when necessary
• Update customer records with attention to detail
• Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
• Deliver a positive customer experience at every interaction

Job description

This position is based in our contact centre in Dundalk, Co. Louth.

We’re looking for friendly, motivated, and customer-focused individuals to join our busy contact centre team as an Inbound Customer Service Advisor. You’ll be the first point of contact for our customers, handling incoming calls, answering queries, and providing an excellent customer experience every time.

Key Responsibilities

• Answer calls and respond to customer queries via multiple channels in a professional and efficient manner
• Provide accurate information about products, services, and accounts
• Resolve issues effectively, escalating when necessary
• Update customer records with attention to detail
• Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
• Deliver a positive customer experience at every interaction

About You

• You are an excellent communicator and have the ability to build rapport and be highly engaging with customers using multiple channels (phone, email, social media, chat etc.)
• A friendly and professional telephone manner
• Strong problem-solving skills and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Comfortable using computer systems and handling multiple applications
• Previous customer service or contact centre experience is an advantage, but not essential – full training will be provided

What We Offer

• Bonus: Annual performance related bonus of €1,200
• Healthcare & Pension: Private health insurance (VHI) and company pension scheme after 6 months
• Annual Leave: 20 days paid per year, plus 1 additional day for every year based on tenure - up to 25 days
• Training: Full Training and on-going coaching provided
• Rewards: Monthly performance and Engagement Incentives
• EAP: Employee assistance programme
• Development: Talent management programmes and career development opportunities
• Performance review: Annual performance review process linked to pay reviews

Our award winning ‘CEC’ prides itself on having one of the best environments, to grow your career. We have numerous ongoing development courses (nationally accredited and award winning) for all our High Potential High Performers, some of the best employee benefits in the country: including Healthcare, Pension, VIP Premier League tickets, 1878 access to the 3-arena for all employees, monthly employee social nights and much much more…