Customer Service Advisor

SGS; Galway; On-site; EUR 26,000 - 34,000; Full time

Job summary

SGS is seeking a Customer Service Advisor at Ballybrit Industrial Estate to represent our client in the SPSV sector. The role involves handling calls, scheduling vehicle inspections, processing payments securely through the CRM, and delivering accurate information with a professional approach.

Ideal candidates have at least 1 year in customer service, strong communication skills, and solid PC proficiency. Leaving certificate or FETAC 5 is required.

Qualifications

• Clear communication skills (verbal & written).
• Proficient with general PC software and CRM systems.

Responsibilities

• Handle incoming customer calls with accurate information and guidance.
• Follow SOPs and Data Protection guidelines at all times.
• Update customer records accurately in internal systems.
• Deliver professional, courteous service to maintain high customer satisfaction.
• Coordinate with internal departments to resolve issues efficiently.

Skills

Excellent communication

PC proficiency

Problem solving

Education

Leaving certificate or FETAC 5

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management.

Job Description

• Job Title: Customer Service Advisor
• Location: Ballybrit Industrial Estate
• Hours: Mon-Fri 9-5:30 (40p/w)

Overview of the role

The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:

• Handle incoming customer calls and provide accurate information, support, or guidance
• Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
• Accurately update customer records and input data into internal systems
• Maintain high customer satisfaction by delivering a professional and courteous service
• Communicate effectively with internal departments to support efficient issue resolution

This is not a definitive list of duties.

Qualifications

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

• Leaving certificate and/or FETAC 5 skills certificate
• At least 1 year of Customer Service Experience
• Excellent communication skills (verbal and written)
• Strong Computer Skills & general PC Proficiency
• Problem‑solving abilities