Hybrid Telesales & Customer Service Agent

Cpl Group; Dublin; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

Covalen in Dublin is hiring a Telesales & Customer Service Representative to support customers and prospects. The role combines telesales, customer service, administration and complaint handling, with a focus on delivering excellent service.

The position is hybrid, permanent full-time, 37.5 hours per week, Monday to Friday with occasional Saturday.

Candidates should be fluent in English and have sales or call centre experience, with strong communication and data-entry skills.

Qualifications

• Fluent in English.
• Experience in sales or call centre environment.
• Ability to handle high-volume calls and multi-tasking.

Responsibilities

• Handle high volume inbound and outbound calls, emails and web-chats.
• Resolve customer issues and complaints empathetically and confidently.
• Deliver consistent performance by following defined processes.
• Analyse moderately complex information and unusual situations.
• Work within a team to meet and exceed targets and SLAs.
• Collaborate with other departments as needed.
• Carry out additional tasks as required.

Skills

Customer service

Administration

MS Office

Data entry

Job description

Covalen in Dublin is hiring a Telesales & Customer Service Representative to support customers and prospects. The role combines telesales, customer service, administration and complaint handling, with a focus on delivering excellent service.

The position is hybrid, permanent full-time, 37.5 hours per week, Monday to Friday with occasional Saturday.

Candidates should be fluent in English and have sales or call centre experience, with strong communication and data-entry skills.