Senior Fintech Customer Operations Lead

Company Details Confidential; Dún Laoghaire; On-site; EUR 36,000 - 48,000; Full time

Job summary

CRIF IRELAND LIMITED is seeking a Customer Operations Support specialist to join our fast-paced fintech team in Dun Laoghaire. The role focuses on processing customer requests, maintaining SLA, and coordinating with offshore and global support teams.

The ideal candidate has at least 3 years in customer support, strong analytical skills, proficiency with Microsoft Office, and excellent communication. You'll work collaboratively while also managing tasks independently in a dynamic environment.

Qualifications

• Minimum of 3 years’ experience in customer support environment (financial background preferable).
• Detail-oriented with strong QA focus and analytical problem solving.
• Excellent written and verbal communication skills.
• Flexible, enthusiastic, and able to work in a fast-paced, global fintech setting.
• Ability to analyze data and interpret results.
• Proficient in Microsoft Office (Word and Excel).

Responsibilities

• Manage and support processing of customer requests per deadlines.
• Monitor volumes to identify capacity issues and escalate to management when needed.
• Provide phone and direct customer support as required.
• Coordinate with offshore operations and global technical support teams to meet SLA.
• Troubleshoot complex problems, share learnings, and prevent recurrence.
• Support lender teams in a cross-functional capacity.

Skills

Customer support experience

Communication skills

Analytical thinking

Attention to detail

Teamwork

Education

Business/Finance degree or related discipline

Tools

Excel

Word

Job description

CRIF IRELAND LIMITED is seeking a Customer Operations Support specialist to join our fast-paced fintech team in Dun Laoghaire. The role focuses on processing customer requests, maintaining SLA, and coordinating with offshore and global support teams.

The ideal candidate has at least 3 years in customer support, strong analytical skills, proficiency with Microsoft Office, and excellent communication. You'll work collaboratively while also managing tasks independently in a dynamic environment.