Customer Operations Specialist Senior

Company Details Confidential; Dún Laoghaire; On-site; EUR 36,000 - 48,000; Full time

Job summary

CRIF IRELAND LIMITED is seeking a Customer Operations Support specialist to join our fast-paced fintech team in Dun Laoghaire. The role focuses on processing customer requests, maintaining SLA, and coordinating with offshore and global support teams.

The ideal candidate has at least 3 years in customer support, strong analytical skills, proficiency with Microsoft Office, and excellent communication. You'll work collaboratively while also managing tasks independently in a dynamic environment.

Qualifications

• Minimum of 3 years’ experience in customer support environment (financial background preferable).
• Detail-oriented with strong QA focus and analytical problem solving.
• Excellent written and verbal communication skills.
• Flexible, enthusiastic, and able to work in a fast-paced, global fintech setting.
• Ability to analyze data and interpret results.
• Proficient in Microsoft Office (Word and Excel).

Responsibilities

• Manage and support processing of customer requests per deadlines.
• Monitor volumes to identify capacity issues and escalate to management when needed.
• Provide phone and direct customer support as required.
• Coordinate with offshore operations and global technical support teams to meet SLA.
• Troubleshoot complex problems, share learnings, and prevent recurrence.
• Support lender teams in a cross-functional capacity.

Skills

Customer support experience

Communication skills

Analytical thinking

Attention to detail

Teamwork

Education

Business/Finance degree or related discipline

Tools

Excel

Word

Job description

CRIF IRELAND LIMITED, Adelphi , George's St Upr, Dun Laoghaire, Co. Dublin, A96 T927

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Your Role: This person will join the Customer Operations Support team. This role is suited to someone with experience in customer support / customer operations with experience of processing volumes of tasks, who is interested in joining a fast paced global fintech company.

Key Responsibilities

• Manage, coordinate and support the processing of customer requests as per agreed deadlines.
• Monitor request volumes to ensure queries are dealt with in a reasonable timeframe, identifying capacity issues in advance, and where necessary, escape to management.
• Provide phone support to a dedicated customer support line, and on occasion directly to customers.
• Interact and coordinate activities with internal and external stakeholders, including offshore CRIF operations and global technical support teams to ensure that the service provided to customers is in accordance with the defined SLA.
• Analyse customer requests and interact with various stakeholders to troubleshoot and resolve complex problems as they happen, apply learnings and share with colleagues to prevent reoccurrence.
• Operate in a cross functional capacity, provide support to the lender support team when required.

Skills/Experience

• Applicants for this position will ideally have a background in Business/Finance or other related discipline, and have:
• Minimum of 3 years’ experience in customer support environment (financial background / experience in process management preferable)
• Detail-oriented with a strong focus on quality assurance, and analytical problem solving abilities
• Good decision-making skills and excellent communication skills, both written and verbal
• High level of flexibility, commitment and enthusiasm
• Ability to work well within teams/team-player, and also comfortable working autonomously
• Continuous improvement mindset, willingness to challenge in a constructive manner
• Ability to analyse and interpret data
• Be proficient in Microsoft office’s suite of products, in particular Word and Excel
• Flexibility to adapt as the role may require
• Willingness to learn essential

Sector

• Sector: other service activities

Career Level

• Not Required