Central Reservations Agent – Relocation & Pension Benefits

The Metropole Hotel Cork; Ballycurreen; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Employee referral bonus

Friends & Family discounts

Special hotel rates

Paid training days

Meals on duty

Leap Card assistance

Relocation assistance

Job summary

The Metropole Hotel Cork is seeking a full-time Central Reservations Agent for the Cork Airport Hotel’s Central Reservations Office. Based on site in Cork, you’ll assist guests with enquiries and bookings across Trigon Hotels’ portfolio, delivering friendly service in a fast-paced environment.

You’ll work with colleagues to meet revenue targets, understand promotions and packages, and gain training in hotel PMS systems.

Qualifications

• Full-time Central Reservations Agent role at Cork Airport Hotel.
• Organised person who enjoys learning in a fast-paced environment.
• Experience in a call centre or hotel reservations preferred.

Responsibilities

• Provide exceptional customer service for clients at enquiry stage and beyond for all properties within Trigon Hotels
• Handle reservation queries to ensure accurate details are recorded
• Help the team achieve forecasted revenue targets
• Understand promotions, packages, and relevant information
• Communicate with Hotels promptly and accurately; PMS systems training provided

Skills

Customer service

Communication

Teamwork

Organisation

Attention to detail

Call centre experience

Tools

Word

Excel

Outlook

Hotel PMS systems

Job description

The Metropole Hotel Cork is seeking a full-time Central Reservations Agent for the Cork Airport Hotel’s Central Reservations Office. Based on site in Cork, you’ll assist guests with enquiries and bookings across Trigon Hotels’ portfolio, delivering friendly service in a fast-paced environment.

You’ll work with colleagues to meet revenue targets, understand promotions and packages, and gain training in hotel PMS systems.