Receptionist

Cork International Hotel; Cork; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Relocation Assistance

Access to our Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts across our餐

Special rates in our hotel accomod...

Job summary

The Cork International Hotel is seeking a Full-Time Receptionist to join their team. If you have experience in guest facing roles and love dealing with guests then this is the role for you.

This is an opportunity to begin or recommence your career with a hotel group where learning and development, internal promotion are key to how we work.

Qualifications

• Previous experience in a guest facing role, preferably in a hotel.
• Good communication and IT skills.
• Have a passion for delivering excellent customer service.

Responsibilities

• Receive and register guests on arrival using their names.
• Process registrations and check-outs per SOPs.
• Handle reservations in line with rate management and selling guidelines.
• Maximise in-house selling where possible and promote hotel services.
• Post pay-in vouchers and record all cash received.
• Ensure security of property and cash and record valuables.
• Maintain high standards of cleanliness and personal hygiene.
• Carry out training and meetings when requested by Management.

Skills

Guest facing

Communication skills

IT skills

Job description

The Cork International Hotel is seeking to recruit a Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.

This is an opportunity to begin or recommence your career with a hotel group where learning and development, internal promotion are key to how we work.

The main duties will include:

• Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP's
• Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
• Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
• Be thoroughly familiar with all company selling procedures and promotions
• Correctly post all pay-in vouchers from all departments
• Record all cash received
• Ensure the security of all property and cash
• Receive and record guests' valuables for safety deposits and issue receipts
• Be aware of hotel room availability at all times
• Check and ensure the correctness of float
• Wear uniform provided by the company
• Maintain the highest level of personal and work cleanliness and hygiene
• Adhere to the company's Code of Conduct
• Ensure work areas are kept clean, safe and tidy at all times
• Control the security of company's stock and property
• Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
• Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
• Carry out any reasonable request made by Management and hotel guests to the best of their ability
• Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
• Carry out the function of Reservations Coordinator if required
• Comply with any reasonable request by the Front Office Manager or Management
• Make themselves available for training and communication meetings for which advance notice will normally be given

The ideal candidate:

• Previous experience in a guest facing role preferably in a hotel
• Good communication and IT skills
• Have a passion for delivering excellent customer service

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on DutyAssistance with Leap Cards