Central Hotel Group Reservations Specialist

Trigon Hotel Group; Cork; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Relocation Assistance

Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts

Special rates in our hotel

Paid training days

Mental Health First Aiders

Team Member Awards

Job summary

Trigon Hotels – Cork International Hotel and Cork Airport Hotel are seeking a full-time Central Reservations Agent based at Cork Airport Hotel in Cork. You will join a team in a fast-paced office environment, handling inquiries, recording reservation details, and contributing to revenue targets.

Candidates should have experience in call centres or hotel reservations, strong communication skills, and proficiency with Word, Excel and Outlook. Full training on Hotel PMS systems will be provided.

Qualifications

• Previous experience in a call centre or hotel reservations role.
• Excellent communication skills written and verbal.

Responsibilities

• Provide exceptional customer service for clients at enquiry stage and beyond for all properties within Trigon Hotels.
• Handle all reservation queries and ensure accurate reservation details are recorded.
• Work with the team to achieve forecasted revenue targets for the organisation.
• Understand promotions, packages, and pertinent information; assist guests accordingly.
• Communicate clearly with hotels to address requests in a timely and accurate manner.
• Basic knowledge of Hotel PMS Systems; full training will be provided.

Skills

Customer service

Communication skills

MS Office

Tools

Hotel PMS Systems

Job description

Trigon Hotels – Cork International Hotel and Cork Airport Hotel are seeking a full-time Central Reservations Agent based at Cork Airport Hotel in Cork. You will join a team in a fast-paced office environment, handling inquiries, recording reservation details, and contributing to revenue targets.

Candidates should have experience in call centres or hotel reservations, strong communication skills, and proficiency with Word, Excel and Outlook. Full training on Hotel PMS systems will be provided.