Deputy General Manager - Cork, Ireland

MissionHires; Cork; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive rate of pay

Relocation Assistance

Pension Scheme

Employee referral bonus

Special rates in hotel accommodation

Meals on Duty

Team Member Annual Awards

Job summary

MissionHires, located in Cork, is looking for a Deputy General Manager to partner with the General Manager in leading daily hotel operations. This role focuses on guest satisfaction, operational excellence, and financial performance while reflecting Trigon’s values of hospitality and responsibility.

The ideal candidate will have senior management experience in the hotel sector, strong commercial skills, and a hands-on leadership style. Competitive pay and benefits, including relocation assistance, are offered to the right candidate.

Qualifications

• Senior management experience within a hotel environment.
• Proven track record in operational standards and guest satisfaction.
• Experience in budgeting, forecasting, payroll, and cost control.

Responsibilities

• Oversee daily operations across hotel departments.
• Lead and support large events ensuring guest satisfaction.
• Conduct service audits and implement continuous improvements.
• Monitor budget adherence and drive revenue targets.

Skills

Senior management experience

Strong commercial acumen

Excellent organisational skills

Interpersonal communication

Job description

The Metropole Hotel Cork (part of Trigon Hotels) is seeking a hands‑on, commercially savvy Deputy General Manager to partner with the General Manager in leading day‑to‑day hotel operations. This role drives guest satisfaction, operational excellence, people development, and strong financial performance while upholding Trigon’s values of genuine hospitality, local authenticity, and environmental responsibility.

Responsibilities

• Oversee daily operations across all hotel departments and act as Duty Manager as required.
• Support, challenge, and develop Heads of Department to drive efficiency and service excellence.
• Lead and support large events ensuring flawless execution and guest satisfaction.
• Conduct regular service and standards audits; implement continuous improvements.
• Champion guest care standards; review and respond to guest feedback across all platforms.
• Address and resolve guest concerns promptly and professionally.
• Support revenue and profitability targets across departments; drive upselling and promotions.
• Monitor payroll, cost control, stock, and wastage; ensure budget adherence.
• Assist with budgeting, forecasting, and performance reporting.
• Collaborate with Sales & Marketing to maximise revenue opportunities.
• Mentor and coach leaders; oversee recruitment, training, appraisals, and development plans.
• Ensure compliance with HR policies, procedures, and legal requirements.
• Maintain strong, transparent communication and a positive, high‑performing culture.
• Embed Trigon values including inclusivity, integrity, community support, and environmental responsibility.

Requirements

• Senior management experience within a hotel environment (multi‑department operational leadership).
• Proven track record driving guest satisfaction and operational standards in a fast‑paced setting.
• Strong commercial acumen with hands‑on experience in budgeting, forecasting, payroll, and cost control.
• Demonstrated ability to lead, coach, and develop Heads of Department and large teams.
• Excellent organisational, interpersonal, and communication skills.
• Experience leading events and coordinating cross‑functional teams.
• Solutions‑focused, hands‑on leadership style with attention to detail and continuous improvement mindset.
• Comfortable conducting service audits and acting on insights to improve performance.
• Ability to work Duty Management shifts, including evenings, weekends, and holidays as needed.
• Right to work in Ireland (or eligibility to obtain) and willingness to be based in Cork; relocation assistance available.

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards