Group Reservations Agent

Trigon Hotels; Cork; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Relocation Assistance

Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts

Special rates in our hotel

Paid training days

Mental Health First Aiders

Team Member Awards

Job summary

Trigon Hotels – Cork International Hotel and Cork Airport Hotel are seeking a full-time Central Reservations Agent based at Cork Airport Hotel in Cork. You will join a team in a fast-paced office environment, handling inquiries, recording reservation details, and contributing to revenue targets.

Candidates should have experience in call centres or hotel reservations, strong communication skills, and proficiency with Word, Excel and Outlook. Full training on Hotel PMS systems will be provided.

Qualifications

• Previous experience in a call centre or hotel reservations role.
• Excellent communication skills written and verbal.

Responsibilities

• Provide exceptional customer service for clients at enquiry stage and beyond for all properties within Trigon Hotels.
• Handle all reservation queries and ensure accurate reservation details are recorded.
• Work with the team to achieve forecasted revenue targets for the organisation.
• Understand promotions, packages, and pertinent information; assist guests accordingly.
• Communicate clearly with hotels to address requests in a timely and accurate manner.
• Basic knowledge of Hotel PMS Systems; full training will be provided.

Skills

Customer service

Communication skills

MS Office

Tools

Hotel PMS Systems

Job description

Location: Central Reservations Office, Cork Airport Hotel, Cork Airport, Co. Cork T12 RPP9

Employer: Trigon Hotels - Cork International Hotel | Metropole Hotel.| Cork Airport Hotel

Description of Role:

We are looking for a full-time Central Reservations Agent to join the Trigon Hotel Group's Central Reservations Office based in the Cork Airport Hotel in Cork. This role will suit an organised person who enjoys learning and working in a fast-paced environment. The role be part of a team within an office environment. You will work with colleagues, team member and managers to achieve department and organisational goals.

Main Duties Include:

• Provide exceptional customer service for clients at enquiry stage and beyond for all properties within Trigon Hotels
• Handle all reservation queries as per the company's mystery shopper standard making sure all relevant questions are asked to ensure accurate reservation details are recorded
• As a team achieve forecasted revenue targets for the organisation.
• Understanding of all promotions, packages, and pertinent information
• Good communication skills, ensuring all requests and queries from the Hotels are dealt with in a timely and accurate manner.
• Understanding of Hotel PMS Systems, however full training will be provided.

Essential Requirements:

• A good working knowledge of word, excel, outlook.
• Previous experience in a call centre or hotel reservations role.
• Good Customer Service Skills
• Organised and ability to work to deadlines with strong attention to detail.
• Excellent communication skills written and verbal
• Ability to work on own and as part of a team.

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First AidersTeam Member Social & Well-being Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards