Branch Welcome Advisor - Ballyshannon

Cpl Group; Donegal; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Mileage allowance

Job summary

Bank of Ireland, delivered through Cpl, is seeking a Welcome Advisor for our Ballyshannon branch. You will be the first point of contact for customers, delivering friendly, professional service and supporting both personal and business customers on-site.

This 12-month contract offers Monday–Friday 9am–5pm hours with occasional travel between branches and a mileage allowance. A proactive, customer-focused mindset will help you thrive in a dynamic team.

Qualifications

• Proven ability to deliver excellent customer service.
• Strong communication and teamwork skills are essential.
• Willingness to learn new systems and adapt to change.

Responsibilities

• Provide exceptional customer service and perform cashier duties as required.
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update customer information in internal systems.
• Handle basic queries and escalate when necessary.
• Share insights to improve service delivery.
• Adapt to change and learn new banking systems.

Skills

Customer service

Communication

Teamwork

Self-motivation

Willingness to learn

Tech savviness

Education

APA or similar qualifications

Tools

Banking 365

Job description

Join Bank of Ireland through Cpl - Build Your Future in Banking!

Welcome Advisor - Ballyshannon

Location: Ballyshannon

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year, €16.48 per hour

Working Hours: Monday - Friday 9am - 5pm, Onsite

Please note: Flexibility to travel between the branches will be required on occasion. A mileage allowance will be provided.

We're looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you'll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You'll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and elevate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)