Branch Welcome Specialist — Banking & Customer Experience

Cpl; Cork; On-site; EUR 19,000 - 27,000; Full time

Job summary

Bank of Ireland through CPL is hiring a Branch Welcome Advisor for East Cork on a 12-month contract. The role is fully onsite in Fermoy with hours 9am-5pm, Monday to Friday.

You will be the first point of contact for customers, handling both personal and business queries and guiding customers through self-service options. You will work in a collaborative team, delivering friendly, efficient service while supporting branch operations and maintaining accurate customer data.

Qualifications

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)

Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escal when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

Skills

Customer service

Communication

Teamwork

Self-motivation

Curiosity for technology

Job description

Bank of Ireland through CPL is hiring a Branch Welcome Advisor for East Cork on a 12-month contract. The role is fully onsite in Fermoy with hours 9am-5pm, Monday to Friday.

You will be the first point of contact for customers, handling both personal and business queries and guiding customers through self-service options. You will work in a collaborative team, delivering friendly, efficient service while supporting branch operations and maintaining accurate customer data.