Branch Welcome & Customer Service Expert

Cpl; Galway; On-site; EUR 30,000 - 38,000; Full time

Job summary

Cpl Group in Ireland partners with Bank of Ireland to place staff on bank branches in Galway region. The role is based onsite with a 9am–5pm, Monday–Friday pattern, with cover in Loughrea and occasional days in Gort and Portumna.

You will work closely with personal and business customers, delivering professional service and guidance on self-service options. The position is a 12-month contract, designed for on-site service delivery and career development within banking, with full training and

Qualifications

• Proven record in delivering outstanding customer service with strong communication.
• No formal qualifications required for this role.

Responsibilities

• Engage with customers to deliver professional, efficient service to business and personal customers.
• Manage customer flow to ensure smooth branch passage.
• Guide customers to self-service options and Banking 365 channels with demonstrations.
• Record/update customer information in in-house systems.
• Address basic queries and escalate complaints as needed.
• Provide customer insights to inform decisions and outcomes.
• Understand goals and contribute to the group’s ambitions.
• Demonstrate integrity and learn from successes to improve.
• Be open to change and support timely, robust solutions.
• Occasionally carry and transport money per security procedures.

Skills

Customer service

Communication

Teamwork

Sales leads

Job description

Cpl Group in Ireland partners with Bank of Ireland to place staff on bank branches in Galway region. The role is based onsite with a 9am–5pm, Monday–Friday pattern, with cover in Loughrea and occasional days in Gort and Portumna.

You will work closely with personal and business customers, delivering professional service and guidance on self-service options. The position is a 12-month contract, designed for on-site service delivery and career development within banking, with full training and