Boutique Hotel Concierge | Guest Experience & Upsell Pro

MURRAY PTE. LTD.; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on F&B and room rates in over 7000 hotels

Personalized learning & development opportunities

Yearly staycation at Garcha Group hotels

20% off food/alcohol bill at restaurants

Job summary

A boutique hotel group in Dublin seeks dedicated associates to handle guest check-ins, manage reservations, and ensure outstanding service. Responsibilities include processing payments, managing inquiries, and performing night audits. Ideal candidates will demonstrate excellent guest service skills, cash handling capabilities, and flexibility to adapt to various roles as needed. The role requires a professional demeanor and adherence to hotel policies.

Qualifications

• Excellent guest service skills required.
• Ability to handle cash and process payments accurately.
• Flexibility to work in various positions as needed.
• Strong communication skills necessary to assist guests.

Responsibilities

• Process guest check-ins and manage room assignments.
• Collect payments and assist with check-in/check-out procedures.
• Answer guest inquiries about services and attractions.
• Perform night audits during assigned shifts.
• Ensure compliance with hotel policies and privacy regulations.
• Maintain a professional and positive attitude during interactions.

Skills

Guest service excellence

Cash handling

Flexibility

Communication skills

Job description

A boutique hotel group in Dublin seeks dedicated associates to handle guest check-ins, manage reservations, and ensure outstanding service. Responsibilities include processing payments, managing inquiries, and performing night audits. Ideal candidates will demonstrate excellent guest service skills, cash handling capabilities, and flexibility to adapt to various roles as needed. The role requires a professional demeanor and adherence to hotel policies.