Front Desk & Guest Experience Specialist

RB CAPITAL FARRER HOTEL PTE. LTD.; Dublin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

InterContinental Hotels Group (Holiday Inn) in Dublin seeks a Front Desk/Membership Services associate to manage guest arrivals, registrations and rooming with a friendly, professional approach. You will handle check-in/out, cashiering, and guest inquiries, aiming to deliver a warm welcome and seamless service.

Familiarity with IHG programs is a plus. We value guests who feel at home through accurate data entry, upselling of packages, and attentive service while maintaining brand standards and

Qualifikationen

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
• 1 year’s experience in guest/customer service.
• Able to read and write English.
• Proficient in Microsoft Office and Front Office System.

Aufgaben

• Greet guests in a friendly and helpful manner and learn guest names when possible.
• Register and room all arrivals according to procedures; manage check-in/check-out.
• Handle cashiering and currency exchange for hotel guests.
• Upsell packages to improve RevPAR and Total Revenue.
• Address guest inquiries and refer complex issues to supervisor as needed.
• Ensure front desk area remains organized and compliant with brand standards.

Kenntnisse

Customer service

Communication skills

English proficiency

Interpersonal skills

Ausbildung

High School/ Vocational Certificate in Hotel Administration/Hotel Management

Tools

Microsoft Office

Front Office System

Jobbeschreibung

InterContinental Hotels Group (Holiday Inn) in Dublin seeks a Front Desk/Membership Services associate to manage guest arrivals, registrations and rooming with a friendly, professional approach. You will handle check-in/out, cashiering, and guest inquiries, aiming to deliver a warm welcome and seamless service.

Familiarity with IHG programs is a plus. We value guests who feel at home through accurate data entry, upselling of packages, and attentive service while maintaining brand standards and