Guest Experience Specialist | Front Desk & Upsell Pro

Klarent Hospitality Limited; Dublin; Hybrid; EUR 17,000 - 21,000; Part time

Benefits offered by this job

Discounts on food, drink and accomod­/

Excellent rates for friends and family

Employee Assistance Program

Free use of Leisure Club where appl.

Annual Social Events

Free Parking where applicable

Staff Meals on duty

Uniform provided

Job summary

Klarent Hospitality Limited is seeking a Casual Receptionist to join our front desk team in Dublin. You will welcome guests, handle check-in/check-out, and provide outstanding service in a fast-paced environment.

Ideal candidates are guest-focused, team players with good IT skills, who stay calm under pressure and enjoy delivering memorable experiences. We'll offer discounts across the group, meals on duty, and uniform provided.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service.
• Team player.
• Competent IT proficiency.
• Ability to work under pressure.

Responsibilities

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out.
• Assist with guest queries in a timely and efficient manner.
• Demonstrate knowledge of hotel room categories, room rate, packages and other general product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure a high level of compliance with hotel security, fire regulations and health and safety legislations.

Skills

Exceptional customer service

Team player

IT proficiency

Willingness to learn

Works well under pressure

Job description

Klarent Hospitality Limited is seeking a Casual Receptionist to join our front desk team in Dublin. You will welcome guests, handle check-in/check-out, and provide outstanding service in a fast-paced environment.

Ideal candidates are guest-focused, team players with good IT skills, who stay calm under pressure and enjoy delivering memorable experiences. We'll offer discounts across the group, meals on duty, and uniform provided.