BMW Service Advisor

Bolands Waterford; Waterford; Sur place; EUR 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

BMW Certification

Career development

Team environment

Résumé du poste

Bolands Waterford is seeking a friendly, organised Service Advisor to join our dedicated Service team in Waterford. You will be the main contact for customers, scheduling appointments and liaising with the workshop to ensure smooth, efficient service.

You will provide accurate estimates, obtain authorisations and promote maintenance plans, delivering an outstanding customer experience while supporting a growing dealership.

Qualifications

• Experience as a Service Advisor or similar in automotive.
• Strong communication and interpersonal skills.
• Comfortable with IT systems and booking software.
• Excellent organisation and attention to detail.

Responsabilités

• Act as main contact for service customers in person, phone and online.
• Schedule and manage service appointments ensuring efficient workshop loading.
• Provide accurate estimates, explain service work clearly and obtain authorisations.
• Liaise between customers and workshop, keeping both sides updated.
• Promote additional services and maintenance plans where appropriate.
• Handle customer concerns professionally and promptly.
• Ensure invoicing, warranty and service documentation are completed accurately.
• Deliver an outstanding customer experience at every step.

Connaissances

Communication

Interpersonal skills

IT systems

Booking software

Organisational skills

Team oriented

Description du poste

We're looking for a friendly, organised, experienced and customer-focused Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

Key Responsibilities:

• Act as the main point of contact for service customers - in person, over the phone, and online
• Schedule and manage service appointments, ensuring efficient workshop loading
• Provide accurate estimates, explain service work clearly, and obtain customer authorisations
• Liaise between customers and the workshop, keeping both parties updated
• Promote additional services and maintenance plans where appropriate
• Handle customer concerns or complaints professionally and promptly
• Ensure all invoicing, warranty, and service documentation is completed accurately
• Deliver an outstanding customer experience every step of the way

What We're Looking For:

• Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
• Strong communication and interpersonal skills
• Confident with IT systems and booking software
• Excellent organisational skills and attention to detail
• A proactive, team-oriented attitude with a passion for customer care

What We Offer:

• Salary 45k with OTE (On-Target Earnings)
• Ongoing training and career development incl BMW Certification
• A supportive and friendly team environment
• Opportunities for progression within a growing dealership