Service Advisor

Autotech-Recruit-Limited; Tallaght; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Pension contributions

Private health insurance discounts

Mobile phone discounts

Income protection and life cover

Discounted gym membership

Cycle-to-Work scheme

Employee Assistance Programme

Sports & Social Club membership

Job summary

Autotech-Recruit-Limited is seeking a Service Advisor for a major automotive and mobility organisation in Dublin. You will be the link between customers and the workshop, handling service, maintenance and repair enquiries from initial contact to handover.

We require at least 2 years in a Service Advisor/Aftersales role, strong customer service and relationship-building skills, and proficiency with IT tools including Microsoft Office 365.

Qualifications

• At least 2 years' experience in a Service Advisor, Sales Advisor or Aftersales role in a dealership environment.
• Strong customer service and relationship-building skills.
• Experience upselling, cross-selling or recommending relevant products and services.
• Excellent communication skills and the ability to manage customer expectations.
• Good IT skills, including Microsoft Office 365.

Responsibilities

• Delivering exceptional customer service throughout the entire customer journey
• Booking vehicles in for service, maintenance and repair work
• Translating customer concerns into accurate workshop job cards
• Liaising with technicians and keeping customers updated on repair progress
• Ordering parts and ensuring they are available when required
• Identifying opportunities to promote additional products and services where appropriate
• Processing invoices and collecting payments
• Maintaining accurate customer and vehicle records
• Working collaboratively with the wider aftersales and workshop teams

Skills

Customer service

Relationship-building

Upselling

Cross-selling

Communication skills

Microsoft Office 365

Dealer management systems

Tools

Microsoft Office 365

Dealer management systems

Job description

Service Advisor

Location: Dublin
Hours: Monday to Friday (8-4, or 9-5)
Up to €45,000 DOE + Bonus & Excellent Benefits

We are currently recruiting on behalf of a major automotive and mobility organisation undergoing an exciting period of growth and transformation. This is an excellent opportunity for an experienced Service Advisor, Aftersales Advisor, or customer-focused automotive professional to join a flagship operation and play a key role in delivering an outstanding customer experience.

If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building strong relationships with customers and colleagues alike, we'd love to hear from you.

As a Service Advisor, you'll be the vital link between customers and the workshop, ensuring service, maintenance, and repair requirements are managed efficiently from initial enquiry through to vehicle handover.

Key responsibilities

• Delivering exceptional customer service throughout the entire customer journey
• Booking vehicles in for service, maintenance and repair work
• Translating customer concerns into accurate workshop job cards
• Liaising with technicians and keeping customers updated on repair progress
• Ordering parts and ensuring they are available when required
• Identifying opportunities to promote additional products and services where appropriate
• Processing invoices and collecting payments
• Maintaining accurate customer and vehicle records
• Working collaboratively with the wider aftersales and workshop teams

We are keen to speak with candidates who have:

• At least 2 years' experience within a Service Advisor, Sales Advisor or Aftersales role in a dealership environment
• Strong customer service and relationship-building skills
• Experience upselling, cross-selling or recommending relevant products and services
• Excellent communication skills and the ability to manage customer expectations
• Good IT skills, including Microsoft Office 365
• Experience using dealer management systems or online fleet systems
• Strong organisational and time management abilities
• A proactive, positive and solutions-focused approach

We would also be interested in speaking with strong customer service professionals who have a genuine interest in the automotive industry and good vehicle or parts knowledge.

What's on Offer?

• Salary up to €45,000 DOE with flexibility for highly experienced candidates
• Annual bonus of up to 5%
• Annual salary reviews
• Pension contributions
• Private health insurance discounts
• Mobile phone discounts
• Income protection and life cover
• Discounted gym membership
• Cycle-to-Work scheme
• Employee Assistance Programme
• Sports & Social Club membership
• Company insurance discounts and free membership benefits

This is a fantastic opportunity to join a respected organisation that is investing heavily in its future and offers genuine long-term career development.