Service Advisor/Workshop Controller

Baldoyle Auto Centre Ltd (1); Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Baldoyle Auto Centre Ltd is seeking an experienced Service Advisor / Workshop Controller to join our busy independent workshop in Dublin. You will be the link between customers and the workshop, explaining repairs, managing jobs, and ensuring outstanding service throughout the customer journey.

The ideal candidate has garage or automotive experience, strong communication and organisational skills, and the ability to handle multiple tasks while maintaining high standards of administration and

Qualifications

• Experience in a garage or automotive workshop is essential.
• Strong communication and customer service skills.
• Good computer and administrative abilities.

Responsibilities

• Greeting customers and discussing vehicle concerns.
• Preparing estimates/Invoices and explaining repair requirements.
• Liaising between customers and workshop staff.
• Scheduling workshop bookings and managing workflow.
• Updating customers on the progress of repairs.
• Ensuring all work is accurately recorded and invoiced.
• Delivering excellent customer service at all times.

Skills

Customer service

Communication

Organisation

Administration

Multitasking

Teamwork

Tools

CRM software

Job description

Service Advisor / Workshop Controller

We are currently seeking an experienced and motivated Service Advisor / Workshop Controller to join our busy independent workshop.

This role is ideal for someone with previous experience working in a garage or automotive environment who enjoys dealing with customers and keeping the workshop running efficiently.

The successful candidate will act as the link between our customers and the workshop team, ensuring repairs are explained clearly, jobs are managed efficiently, and customers receive outstanding service throughout their experience with us.

Key Responsibilities

• Greeting customers and discussing vehicle concerns.
• Preparing estimates/Invoices and explaining repair requirements.
• Liaising between customers and workshop staff.
• Scheduling workshop bookings and managing workflow.
• Updating customers on the progress of repairs.
• Ensuring all work is accurately recorded and invoiced.
• Delivering excellent customer service at all times.

The Ideal Candidate

• Previous experience working in a garage or automotive environment.
• Good understanding of vehicle repairs and workshop procedures.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Good computer and administrative skills.
• Professional, positive, and team-oriented attitude.

Salary: Negotiable depending on experience.

Work Location: In person