BMW Service Advisor

Hollybank Trustees Ltd; Waterford; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

BMW Certification

Career development

Team environment

Job summary

Hollybank Trustees Ltd in Waterford is seeking a friendly, organised and experienced Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

You will act as the main contact for service customers, schedule appointments, provide accurate estimates, liaise with the workshop and promote additional services.

Qualifications

• Experience as a Service Advisor or similar in automotive customer service.
• Excellent communication and interpersonal skills.
• Proficient with IT systems and booking software.

Responsibilities

• Act as main contact for service customers in person, phone, and online.
• Schedule and manage service appointments to optimise workshop loading.
• Provide estimates, explain work, and obtain authorisations.
• Liaise between customers and workshop and keep updated.
• Promote additional services and maintenance plans.
• Handle customer concerns or complaints professionally and promptly.
• Ensure invoicing, warranties, and service docs are completed.

Skills

Communication

Interpersonal skills

IT systems

Organisational skills

Customer service

Job description

Location: On site / Waterford, Ireland
job type: Permanent / Full-time
Sector and subsector: Automotive | General
Annual Salary range:from € 40,000.00 to € 50,000.00
Salary details: With OTE depending on experience

We’re looking for a friendly, organised, experienced and customer-focusedService Advisorto join ourdedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

Key Responsibilities:

• Act as the main point of contact for service customers – in person, over the phone, and online
• Schedule and manage service appointments, ensuring efficient workshop loading
• Provide accurate estimates, explain service work clearly, and obtain customer authorisations
• Liaise between customers and the workshop, keeping both parties updated
• Promote additional services and maintenance plans where appropriate
• Handle customer concerns or complaints professionally and promptly
• Ensure all invoicing, warranty, and service documentation is completed accurately
• Deliver an outstanding customer experience every step of the way

What We’re Looking For:

• Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
• Strong communication and interpersonal skills
• Confident with IT systems and booking software
• Excellent organisational skills and attention to detail
• A proactive, team-oriented attitude with a passion for customer care

What We Offer:

• Salary 45k with OTE (On-Target Earnings)
• Ongoing training and career development incl BMW Certification
• A supportive and friendly team environment
• Opportunities for progression within a growing dealership