Service Advisor - Mercedes-Benz (516)

Mercedes-Benz South Dublin; Cork; On-site; EUR 32,000 - 42,000; Full time

Job summary

Mercedes-Benz Cork, part of the MSL Motor Group, is seeking a Service Advisor to join its busy Service Team. You will manage the service process, liaise with Workshop and Parts, and advise customers on costs, timescales and repairs.

The role requires strong communication, customer service and organisational skills, with experience in the motor industry and a valid driving licence. Join a team focused on excellent customer care and efficient service delivery.

Qualifications

• Experience in a similar role is essential.
• Excellent communication and interpersonal skills are required.
• Strong organisational skills and attention to detail are needed.
• Ability to advise and sell effectively to customers.
• Demonstrated problem-solving abilities and resilience under pressure.

Responsibilities

• Establish and develop long-term customer relationships and manage the service process.
• Liaise with Workshop, Service Reception, Warranty and Parts Department.
• Provide accurate advice on technical issues, costs and completion times to customers.
• Keep progress updated for each vehicle and explain additional work or costs as needed.
• Schedule bookings by phone, email or walk-ins and confirm maintenance plans.
• Greet customers on arrival and confirm maintenance/repair work to be carried out.
• Ensure vehicle readiness and clearly explain completed work to customers.

Skills

Customer service

Communication

Problem solving

Sales skills

Organisation

Teamwork

PC skills

Driving licence

Motor industry experience

Tools

CRM software

MS Office

Job description

MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.
Mercedes-Benz Cork, a principal dealer for Mercedes-Benz in Ireland and a proud member of the MSL Motor Group, upholds an esteemed reputation for exceeding the highest standards of the Mercedes-Benz brand. Our success is driven by our motivated and satisfied staff. Mercedes-Benz Cork is about to embark on its redevelopment to MAR20X dealership which is a comprehensive strategy aiming to exceed customer expectations and streamline processes for sales and service. With a focus on customer needs, it introduces efficient service structures, digital solutions, and standardized processes, resulting in improved customer experience and operational efficiency.
We are currently seeking a Service Advisor to join our busy Service Team.

Main Duties And Responsibilities To Include

• Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
• Liaise with the Workshop, Service Reception, Warranty and Parts Department.
• Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
• Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
• Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
• Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
• Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.

The Successful Candidate Will Ideally

• Excel at understanding, anticipating and meeting customer needs.
• Exhibit excellent communication and interpersonal skills.
• Be competent in advising and selling.
• Possess excellent problem-solving ability.
• Work well under pressure.
• Have strong organisational and planning skills.
• Be efficient, with good attention to detail.
• Work well as part of a team.
• Have strong PC skills.
• Be flexible in their approach to work.
• Must have experience in a similar role.
• Have a full, valid and current driving licence.
• Experienced within the Motor Industry.

If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.