Apprentice Service Advisor at BMW

Joe Duffy Group; Dublin; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social ClubBike to Work

20 days annual leave

PRSA

Job summary

Joe Duffy Group, Ireland’s leading motor retailer, is recruiting for a bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. This is a fantastic career opportunity with six months of structured training.

The role offers full-time hours, a competitive salary and benefits package, and the chance to develop skills in customer service, product knowledge and vehicle service processes.

Qualifications

• Exceptional customer facing skills to create customer confidence by ensuring customer awareness of all products & services available.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively.
• Accuracy in detailing customer requirements on job cards / invoice.
• To follow up and provide feedback to customers on the status of their vehicle.
• To ensure that all work requested has been carried out & charged for.
• Excellent personal presentation and always reflects the company's corporate image.

Responsibilities

• This is a Trainee role with Joe Duffy Group's comprehensive training program, designed to develop essential service advisory skills over six months.
• Record and update customer details and service requirements accurately.
• Assist with upselling additional work and accessories where appropriate.
• Explain basic technical information to customers and keep them informed on service status.

Skills

Customer facing skills

Communication skills

Computer literacy

Attention to detail

Upsell ability

Professional appearance

Work under pressure

Job description

Joe Duffy Group will be closed on August 3rd for August Bank Holiday

Salary We offer an excellent salary and benefits package

Hours

Hours Full-Time

Closing date 31 Aug 2026

Exit 5 M50, Dublin North

We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership.

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands. Our competitive advantage is underpinned by the quality of the people we employ and the unrivaled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.

Candidate Requirements:

• Exceptional customer facing skills-to create customer confidence by ensuring customer awareness of all products & services available.


• Professional; highest standards of courtesy & efficiency; enthusiastic


• Computer literate - to be able to record / amend customer details accurately.


• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively


• Accuracy in detailing customer requirements on job cards / invoice


• To follow up and provide feedback to customers on the status of their vehicle.


• To ensure that all work requested has been carried out & charged for.


• Excellent personal presentation and always reflects the company's corporate image.

Likely to be/have:

• Impeccable appearance and well presented to work in a corporate environment.


• Good oral & written communication skills


• Excellent organisational skills


• Able to record accurately all relevant details


• Ability to 'up sell' additional work / accessories


• An ability to absorb and understand technical data and explain it to our customers as required

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer the following:

• Employee Assistance Programme


• Industry Leading Training and Progression Plans


• Life Cover


• Social ClubBike to Work


• 20 days annual leave


• PRSA

This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit an individual's needs, and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade.

Note:A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role

Joe Duffy Group is an equal opportunities employer