Customer-Focused Service Advisor | BMW Certification

Hollybank Trustees Ltd; Waterford; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

BMW Certification

Career development

Team environment

Job summary

Hollybank Trustees Ltd in Waterford is seeking a friendly, organised and experienced Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

You will act as the main contact for service customers, schedule appointments, provide accurate estimates, liaise with the workshop and promote additional services.

Qualifications

• Experience as a Service Advisor or similar in automotive customer service.
• Excellent communication and interpersonal skills.
• Proficient with IT systems and booking software.

Responsibilities

• Act as main contact for service customers in person, phone, and online.
• Schedule and manage service appointments to optimise workshop loading.
• Provide estimates, explain work, and obtain authorisations.
• Liaise between customers and workshop and keep updated.
• Promote additional services and maintenance plans.
• Handle customer concerns or complaints professionally and promptly.
• Ensure invoicing, warranties, and service docs are completed.

Skills

Communication

Interpersonal skills

IT systems

Organisational skills

Customer service

Job description

Hollybank Trustees Ltd in Waterford is seeking a friendly, organised and experienced Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

You will act as the main contact for service customers, schedule appointments, provide accurate estimates, liaise with the workshop and promote additional services.