Bilingual Technical Support Engineer — German & English

Salesforce, Inc.; Dublin; On-site; EUR 52,000 - 76,000; Full time

Job summary

Salesforce, Inc. is seeking a bilingual Customer Support Specialist to manage live chat, email, and phone requests, owning cases from first contact through resolution.

You will diagnose and resolve complex issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced, and share customer feedback with Engineering and Product. You should have 2–4 years of related experience and fluency in German and English, with strong communication and problem-solving skills.

Qualifications

• 2–4 years of work experience including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced.
• Bachelor's degree or equivalent in a technical field is preferred but not required.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Work with Engineering to identify root causes and product bugs, and partner with Product to share customer feedback that shapes the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

German language

English language

Customer support

Salesforce knowledge

Education

Bachelor's degree or equivalent in a technical field

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Salesforce, Inc. is seeking a bilingual Customer Support Specialist to manage live chat, email, and phone requests, owning cases from first contact through resolution.

You will diagnose and resolve complex issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced, and share customer feedback with Engineering and Product. You should have 2–4 years of related experience and fluency in German and English, with strong communication and problem-solving skills.