Assistant Outlets Manager

Fota Island Resort; Cork; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Company Funded Educational Programs

Discount on Dining up to 50%

Accommodation discounts for family and

Spa discounts

Health clubs

Employee Assist Program

Wellness Program

Staff Service Awards

Staff Dining Facilities

Staff Parking

Job summary

The Fota Collection in County Cork is seeking an Assistant Outlets Manager to lead multiple high-profile food and beverage outlets, guiding staff across conference, banqueting, dining rooms, and themed events.

Ideal candidates will have experience in luxury hotel environments, strong customer service, and the ability to manage shifts, train staff, and coordinate with other departments. This role is based at our Cork property and offers career development within a renowned hospitality group.

Qualifications

• Experience in a high profile 4* or 5* environment.
• Excellent customer service and communication skills.
• Passion for Food & Beverage service including wine.
• Ability to work under pressure in a flexible environment.
• 3rd level Hospitality Management qualification preferred but not essential.

Responsibilities

• Supervisor all services across the outlets
• Ensure all team members deliver and exceed on guests expectations
• Plan and deliver briefings with all relevant staff
• Provide accurate and up to date information to staff and guests in relation to menu options
• Assign stations to associates
• Assist with on boarding of new associates
• Assist with training of all associates
• Ensure the correct set of relevant outlet for service and shift handover
• Liaise with other departments as required

Skills

Staff leadership

Customer service

Communication

Staff training

Interpersonal skills

Education

Hospitality management degree

Job description

Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this through service excellence, innovation and the passion of our team members.

We are currently recruiting for an Assistant Outlets Manager to join our professional team.

The Ideal Candidate will be a strong leader capable of managing high numbers of staff across busy food and beverage outlets and assist with conference and banqueting.

Staff Benefits Include:

• Company Funded Educational Programs
• Discount on Dining options of up to 50%
• Reduction on accommodation for family and friends
• Discount for Spa treatments and products
• Use of Health Clubs
• Employee Assist Program
• Wellness Program
• Staff Service Awards
• Staff Dining Facilities
• Staff Parking

What we are looking for:

• Previous experience in a high profile 4* Hotel or a 5* environment desirable
• A total dedication to improving the hotel's offering
• Excellent Customer Service and communication skills
• Excellent knowledge of and a passion for Food and Beverage service including wine.
• Ability to work under pressure while planning, executing and following up on the various tasks in a very flexible working environment
• Excellent Interpersonal skills
• Extensive experience in F&B staff training, knowledge and skills, grooming, customer service and service etiquette
• A 3rd level qualification in Hospitality Management is preferred but not essential

Responsibilities:

• Supervisor all services across the outlets
• Ensure all team members deliver and exceed on guests expectations
• Plan and deliver briefings with all relevant staff
• Provide accurate and up to date information to staff and guests in relation to menu options
• Assign stations to associates
• Assist with on boarding of new associates
• Assist with training of all associates
• Ensure the correct set of relevant outlet for service and shift handover
• Liaise with other departments as required

If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.