Outlets & F&B Operations Leader

Fota Island Resort; Carrigtwohill; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Company funded educational programs

Discount on Dining options up to 50%

Accommodation reduction for family and

Spa discounts and wellness programs

Health clubs access

Employee Assist Program

Wellness Program

Staff Service Awards

Staff Dining Facilities

Staff Parking

Job summary

The Fota Collection is seeking an Assistant Outlets Manager to lead multiple food & beverage outlets, ensuring exceptional guest service and seamless event support. You will manage staff across busy outlets and contribute to conference and banqueting offerings in a high-profile environment.

You will motivate teams, oversee training, and maintain service standards with a focus on wine knowledge and guest satisfaction, in a dynamic, fast-paced setting.

Qualifications

• Experience in a high profile hotel (4* or 5*).
• Dedication to improving the hotel's offering.
• Excellent customer service and communication skills.
• Passion for F&B service including wine.
• Ability to work under pressure in a flexible environment.
• Excellent interpersonal skills.
• Extensive experience in F&B staff training, grooming and etiquette.
• 3rd level Hospitality Management preferred but not essential.

Responsibilities

• Supervise all services across the outlets.
• Ensure all team members deliver and exceed guest expectations.
• Plan and deliver briefings with relevant staff.
• Provide accurate information to staff and guests on menu options.
• Assign stations to associates.
• Assist with onboarding of new associates.
• Assist with training of all associates.
• Ensure correct outlet service and shift handover.
• Liaise with other departments as required.

Skills

Leadership

Customer service

Communication

Staff training

Interpersonal skills

Food & Beverage knowledge

Wine knowledge

Grooming & etiquette

Adaptability

Education

Hospitality Management (3rd level)

Job description

The Fota Collection is seeking an Assistant Outlets Manager to lead multiple food & beverage outlets, ensuring exceptional guest service and seamless event support. You will manage staff across busy outlets and contribute to conference and banqueting offerings in a high-profile environment.

You will motivate teams, oversee training, and maintain service standards with a focus on wine knowledge and guest satisfaction, in a dynamic, fast-paced setting.