AI-Savvy SMB SaaS Account Executive

Zendesk, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior SMB Account Executive to grow our SMB base in Ireland using AI-powered strategies and data-driven sales techniques. The role focuses on acquiring new customers, expanding existing accounts, and delivering measurable ROI through AI-enabled solutions.

The ideal candidate has 2+ years of B2B SaaS sales experience, strong relationships across customer levels, and fluency in German. This is a hybrid role with travel as needed.

Qualifications

• 2+ years in B2B SaaS sales or solution engineering.
• Experience engaging and expanding relationships across customer levels.
• Ability to discuss AI product architecture and integrations.

Responsibilities

• Drive SMB revenue by acquiring new clients and expanding accounts using AI-powered strategies.
• Nurture relationships to ensure high satisfaction and retention with personalized outreach.
• Lead complex sales cycles with AI insights and customer data to craft tailored solutions.
• Develop AI transformation roadmaps with measurable KPIs for customers.
• Articulate ROI and value cases to influence procurement decisions and upsell opportunities.

Skills

B2B sales

SaaS

AI familiarity

Negotiation

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is seeking a Senior SMB Account Executive to grow our SMB base in Ireland using AI-powered strategies and data-driven sales techniques. The role focuses on acquiring new customers, expanding existing accounts, and delivering measurable ROI through AI-enabled solutions.

The ideal candidate has 2+ years of B2B SaaS sales experience, strong relationships across customer levels, and fluency in German. This is a hybrid role with travel as needed.