12-Month Customer Operations Controller – FMCG/SC

Danone; Dublin; On-site; EUR 40,000 - 45,000; Full time

Job summary

Danone UK & Ireland is seeking a Customer Operations Controller to oversee day-to-day operations for key customers, ensuring smooth order processing, forecast clarity, and on-shelf availability. You will drive service levels, manage stock inbounds, and collaborate with Sales to optimise end-to-end workflows.

The role requires strong cross-functional collaboration, data analysis, and excellent communication skills.

Qualifications

• Experience in Supply Chain, Sales or Customer Service.
• Strong cross-functional collaboration with stakeholders in Supply Chain and Sales.
• Excellent relationship building and communication to manage customer expectations.
• Strong analytical skills with ability to interpret data and provide insights.
• Proficient in Excel and PowerPoint.
• Autonomy, pro-activity and ability to influence others.
• Experience of working with SAP.

Responsibilities

• Manage daily operations for given customers, including order processing and returns, ensuring on-time delivery and availability outlook.
• Coordinate samples and clearance orders and act as key contact for order performance with customers and suppliers.
• Monitor KPI performance (service, availability, cost to serve) and address shortages or issues.
• Identify opportunities to optimise end-to-end order-to-delivery processes and reduce costs.
• Support Customer Collaboration and Sales with performance insights for net sales and cash targets.
• Assist in special projects, system upgrades, or activity coverage as needed.
• Maintain customer business continuity plans (BCP) and conduct tests.
• Communicate stock status and capacity to third-party distributors with speed and accuracy.

Skills

Supply chain

Sales experience

Customer service

Cross-functional collaboration

Relationship building

Data analysis

Excel

PowerPoint

Autonomy

SAP experience

Tools

SAP

Job description

Danone UK & Ireland is seeking a Customer Operations Controller to oversee day-to-day operations for key customers, ensuring smooth order processing, forecast clarity, and on-shelf availability. You will drive service levels, manage stock inbounds, and collaborate with Sales to optimise end-to-end workflows.

The role requires strong cross-functional collaboration, data analysis, and excellent communication skills.