Customer Operations Controller FTC 12 Months

Danone; Dublin; On-site; EUR 40,000 - 45,000; Full time

Job summary

Danone UK & Ireland is seeking a Customer Operations Controller to oversee day-to-day operations for key customers, ensuring smooth order processing, forecast clarity, and on-shelf availability. You will drive service levels, manage stock inbounds, and collaborate with Sales to optimise end-to-end workflows.

The role requires strong cross-functional collaboration, data analysis, and excellent communication skills.

Qualifications

• Experience in Supply Chain, Sales or Customer Service.
• Strong cross-functional collaboration with stakeholders in Supply Chain and Sales.
• Excellent relationship building and communication to manage customer expectations.
• Strong analytical skills with ability to interpret data and provide insights.
• Proficient in Excel and PowerPoint.
• Autonomy, pro-activity and ability to influence others.
• Experience of working with SAP.

Responsibilities

• Manage daily operations for given customers, including order processing and returns, ensuring on-time delivery and availability outlook.
• Coordinate samples and clearance orders and act as key contact for order performance with customers and suppliers.
• Monitor KPI performance (service, availability, cost to serve) and address shortages or issues.
• Identify opportunities to optimise end-to-end order-to-delivery processes and reduce costs.
• Support Customer Collaboration and Sales with performance insights for net sales and cash targets.
• Assist in special projects, system upgrades, or activity coverage as needed.
• Maintain customer business continuity plans (BCP) and conduct tests.
• Communicate stock status and capacity to third-party distributors with speed and accuracy.

Skills

Supply chain

Sales experience

Customer service

Cross-functional collaboration

Relationship building

Data analysis

Excel

PowerPoint

Autonomy

SAP experience

Tools

SAP

Job description

About The Job

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.

Role Purpose

The Customer Operations Controller is responsible for the day-to-day operational management of given customers. The customer Operations Controller is responsible for the smooth running of daily operations and communications, achieving target inbound service levels and customers on shelf availability whilst also driving customer forecast, clarity and execution , and end to end operational efficiencies.

Key Activities

• Management of daily operations for given customers (agile resource); order placement and processing, quota execution, returns management, communication of delivery exceptions and availability outlook
• Placement and organisation of samples and clearance orders
• Key Point of contact for order performance and queries (internal and external customer base)
• Key point of contact for supplier order queries (3rd party hauliers and warehouses)
• Performance monitoring of given customers against target KPI’s (service, availability, cost to serve) ensuring shortages and failures and investigated and resolved
• Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope)
• Participate in customer meetings supporting Customer Collaboration and Sales with insight for performance against net sales and cash management targets.
• Support the customer collaboration manager with other activities as required; special projects, system upgrades and activity cover.
• Maintain customer business continuity plans (BCP’s) and conduct appropriate tests at regular intervals.
• Manage stock inbounds and communication to third party customer distributor
• Manage stock queries from internal and external stakeholders with speed and accuracy
• Attention to detail and accuracy in communication internally and externally is key
• Continuous review of cost to serve and general ways of working improvement across different categories within the business
• Develop the current ways of working with HC providers and review how improvements can be made to drive further growth and accuracy

Salary Range

€40,000-€45,000

About You

We would like you to demonstrate your following key skills:

• Experience in Supply Chain /Sales / Customer Service, preferably in FMCG or Healthcare organization
• Demonstrate strong, cross -functional working with key stakeholders in Supply Chain and Sales
• Very strong relationship building & communication skills to be able to manage customer expectations in a range of situations and varied constraints
• Strong Analytical skills - able to interpret data and add insight and relevance to data
• Strong Excel & Power point skills
• Autonomy & pro-activity, challenging and able to influence
• Experience of working with SAP

About Us

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

The closing date for internal applications is 19/11/2026, you will therefore hear about your application after this date.