Customer Operations Controller FTC 12 Months

UNAVAILABLE; Dublin; On-site; EUR 40,000 - 45,000; Full time

Job summary

Danone UK & Ireland is seeking a Customer Operations Controller to oversee day-to-day operations for assigned customers, ensuring on-time delivery, accurate forecasts, and strong service levels. You will coordinate order processing, stock availability, and communications with suppliers and internal teams to optimise cost-to-serve and drive growth.

Reporting to the Customer Collaboration Manager, you will lead cross-functional collaboration with Sales, Supply Chain, and Finance, use SAP for order

Qualifications

• Experience in Supply Chain, Sales or Customer Service.
• Demonstrate strong cross-functional working with key stakeholders in Supply Chain and Sales.
• Very strong relationship building & communication skills to manage customer expectations.

Responsibilities

• Management of daily operations for given customers (agile resource); order placement and processing, quota execution, returns management, communication of delivery exceptions and availability outlook.
• Placement and organisation of samples and clearance orders
• Key Point of contact for order performance and queries (internal and external customer base)
• Key point of contact for supplier order queries (3rd party hauliers and warehouses)
• Performance monitoring of given customers against target KPI’s (service, availability, cost to serve) ensuring shortages and failures are investigated and resolved
• Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope)
• Participate in customer meetings supporting Customer Collaboration and Sales with insight for performance against net sales and cash management targets.
• Support the customer collaboration manager with other activities as required; special projects, system upgrades and activity cover.
• Maintain customer business continuity plans (BCP’s) and conduct appropriate tests at regular intervals.
• Manage stock inbounds and communication to third party customer distributor
• Manage stock queries from internal and external stakeholders with speed and accuracy
• Attention to detail and accuracy in communication internally and externally is key
• Continuous review of cost to serve and general ways of working improvement across different categories within the business
• Develop the current ways of working with HC providers and review how improvements can be made to drive further growth and accuracy

Skills

Supply Chain

Sales

Customer Service

Cross-functional collaboration

Relationship building

Communication

Analytical skills

Excel

PowerPoint

Autonomy

SAP experience

Tools

SAP

Job description

Short Intro and About the Job

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.

Role Purpose:

The Customer Operations Controller is responsible for the day-to-day operational management of given customers. The customer Operations Controller is responsible for the smooth running of daily operations and communications, achieving target inbound service levels and customers on shelf availability whilst also driving customer forecast, clarity and execution , and end to end operational efficiencies.

Key Activities

• Management of daily operations for given customers (agile resource); order placement and processing, quota execution, returns management, communication of delivery exceptions and availability outlook
• Placement and organisation of samples and clearance orders
• Key Point of contact for order performance and queries (internal and external customer base)
• Key point of contact for supplier order queries (3rd party hauliers and warehouses)
• Performance monitoring of given customers against target KPI’s (service, availability, cost to serve) ensuring shortages and failures and investigated and resolved
• Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope)
• Participate in customer meetings supporting Customer Collaboration and Sales with insight for performance against net sales and cash management targets.
• Support the customer collaboration manager with other activities as required; special projects, system upgrades and activity cover.
• Maintain customer business continuity plans (BCP’s) and conduct appropriate tests at regular intervals.
• Manage stock inbounds and communication to third party customer distributor
• Manage stock queries from internal and external stakeholders with speed and accuracy
• Attention to detail and accuracy in communication internally and externally is key
• Continuous review of cost to serve and general ways of working improvement across different categories within the business
• Develop the current ways of working with HC providers and review how improvements can be made to drive further growth and accuracy

Salary Range: €40,000-€45,000

About You

We would like you to demonstrate your following key skills:

• Experience in Supply Chain /Sales / Customer Service, preferably in FMCG or Healthcare organization
• Demonstrate strong, cross -functional working with key stakeholders in Supply Chain and Sales
• Very strong relationship building & communication skills to be able to manage customer expectations in a range of situations and varied constraints
• Strong Analytical skills - able to interpret data and add insight and relevance to data
• Strong Excel & Power point skills
• Autonomy & pro-activity, challenging and able to influence
• Experience of working with SAP

About Us, We offer and What's next

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

The closing date for internal applications is 19/11/2026, you will therefore hear about your application after this date.