Strategic Customer Collaboration Specialist

Mondelēz International; Dublin; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Mondelēz International in Ireland seeks a Customer Service & Logistics specialist to own the end-to-end order flow for a key Account portfolio, improving service levels and supply chain efficiency.

You will analyze data, coordinate with internal teams and customers, resolve escalations, and drive processes that boost on-shelf availability, delivery accuracy and customer satisfaction.

3 days in the office weekly; SAP and MS Office experience required; FMCG background preferred.

Formación

• Experience in CS&L and with customers.
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office is a critical pre requisite
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

Responsabilidades

• Be the single point of contact for your Customer Account portfolio
• Manage order flow for your Accounts on time and in full.
• Review daily availability reports, attend supply meetings to understand constraints and allocations and how they impact your customers’ orders, making informed decisions to release orders.
• Understand the value of Root Cause Analysis, and how this feeds into service delivery, reporting daily and weekly to Account teams and customers with product availability and service levels. Attend customer meetings when required.
• Use customer data to monitor their on shelf availability, depot-to-store service, stock holding and promotional activity. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with internal teams to achieve our Sales deliverables with service in mind, support project implementation and Continuous Improvement plans

Conocimientos

CS&L experience

Customer focus

Analytical skills

Problem solving

KPIs

Team player

Herramientas

SAP

MS Office

Descripción del empleo

Mondelēz International in Ireland seeks a Customer Service & Logistics specialist to own the end-to-end order flow for a key Account portfolio, improving service levels and supply chain efficiency.

You will analyze data, coordinate with internal teams and customers, resolve escalations, and drive processes that boost on-shelf availability, delivery accuracy and customer satisfaction.

3 days in the office weekly; SAP and MS Office experience required; FMCG background preferred.