Customer Operations Controller - 12-Month FTC

UNAVAILABLE; Dublin; On-site; EUR 40,000 - 45,000; Full time

Job summary

Danone UK & Ireland is seeking a Customer Operations Controller to oversee day-to-day operations for assigned customers, ensuring on-time delivery, accurate forecasts, and strong service levels. You will coordinate order processing, stock availability, and communications with suppliers and internal teams to optimise cost-to-serve and drive growth.

Reporting to the Customer Collaboration Manager, you will lead cross-functional collaboration with Sales, Supply Chain, and Finance, use SAP for order

Qualifications

• Experience in Supply Chain, Sales or Customer Service.
• Demonstrate strong cross-functional working with key stakeholders in Supply Chain and Sales.
• Very strong relationship building & communication skills to manage customer expectations.

Responsibilities

• Management of daily operations for given customers (agile resource); order placement and processing, quota execution, returns management, communication of delivery exceptions and availability outlook.
• Placement and organisation of samples and clearance orders
• Key Point of contact for order performance and queries (internal and external customer base)
• Key point of contact for supplier order queries (3rd party hauliers and warehouses)
• Performance monitoring of given customers against target KPI’s (service, availability, cost to serve) ensuring shortages and failures are investigated and resolved
• Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope)
• Participate in customer meetings supporting Customer Collaboration and Sales with insight for performance against net sales and cash management targets.
• Support the customer collaboration manager with other activities as required; special projects, system upgrades and activity cover.
• Maintain customer business continuity plans (BCP’s) and conduct appropriate tests at regular intervals.
• Manage stock inbounds and communication to third party customer distributor
• Manage stock queries from internal and external stakeholders with speed and accuracy
• Attention to detail and accuracy in communication internally and externally is key
• Continuous review of cost to serve and general ways of working improvement across different categories within the business
• Develop the current ways of working with HC providers and review how improvements can be made to drive further growth and accuracy

Skills

Supply Chain

Sales

Customer Service

Cross-functional collaboration

Relationship building

Communication

Analytical skills

Excel

PowerPoint

Autonomy

SAP experience

Tools

SAP

Job description

Danone UK & Ireland is seeking a Customer Operations Controller to oversee day-to-day operations for assigned customers, ensuring on-time delivery, accurate forecasts, and strong service levels. You will coordinate order processing, stock availability, and communications with suppliers and internal teams to optimise cost-to-serve and drive growth.

Reporting to the Customer Collaboration Manager, you will lead cross-functional collaboration with Sales, Supply Chain, and Finance, use SAP for order