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Junior Finance & Customer Support Manager ( Financial Services&Capital Markets)
Job summary
A financial services company in Jakarta Utara is seeking a Junior Finance & Customer Support Manager to enhance client satisfaction and manage a team. This role requires 5-7 years of experience, a Bachelor's degree in Finance or related fields, and good communication skills in English. The ideal candidate will use their financial knowledge to assist clients and lead customer complaint handling. Working hours are from 9.30 AM to 7 PM.
Qualifications
- Min 5-7 years of experience required.
- Communicative and eager to learn about capital market.
Responsibilities
- Ensuring customer / Client queries are answered to their satisfaction.
- Using computerised systems to access the details of customers.
- Making daily finance report of client.
- Lead team to handle customer complaints.
- Referring customers to individuals qualified to offer and sell regulated financial products.
Skills
Education
Our is a well-established financial services and securities company that has been operating in Indonesia since 1992. Our Client is licensed and regulated by Otoritas Jasa Keuangan (OJK) and the Indonesia Stock Exchange (IDX). Its core business activities include:
Equity and Fixed Income Brokerage – providing trading and investment services for institutional and retail clients.
Investment Banking – offering advisory on mergers & acquisitions, IPOs, corporate restructuring, and debt or equity issuance.
Research and Advisory Services – delivering in-depth market analysis, economic insights, and industry reports to clients.
With over 30 years of experience in Indonesia’s capital market, Our Client is recognized for its professionalism, client-focused approach, and strong corporate governance. The company serves both local and international investors, supporting them in achieving their financial and investment goals through trusted financial solutions.
- Ensuring customer / Client queries are answered to their satisfaction.
- Using computerised systems to access the details of customers.
- Making daily finance report of client.
- Lead team to handle customer complaints.
- Referring customers to individuals qualified to offer and sell regulated financial products.
- Having an experience in Big4 KAP.
- Has experience min 5 - 7 years.
- Bachelor degree of Accounting / Finance / Business Management / Administration.
- Good knowledge with computer (Ms Office, Excel and Power Point).
- Communicative, good at teamwork.
- Good communication in English.
- Want to learn about capital market.
WORKING HOURS : 9.30AM-7pm
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.