Technical Account Manager- IND

Talent Search Recruitment; Daerah Khusus Ibukota Jakarta; On-site; IDR 665.889.000 - 998.835.000; Full time

Job summary

A recruitment agency is seeking a Technical Account Manager in Indonesia to lead SaaS product implementations for retail clients. This role demands excellent project management skills and extensive travel across Indonesia. Key qualifications include a Bachelor's degree in a relevant field and proven experience in software implementation. The successful candidate will ensure client satisfaction through effective project delivery and training support.

Qualifications

• Proven experience in software implementation and project management, preferably in retail or supply chain.
• Willingness to travel extensively across Indonesia.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Lead end-to-end deployment of product solutions for retail clients.
• Develop detailed deployment plans with milestones and timelines.
• Travel to supervise rollouts and provide technical guidance.
• Coordinate with internal teams, vendors, and clients for seamless delivery.
• Conduct end-user training sessions in English and Bahasa.
• Maintain deployment records and present progress reports.

Skills

Software implementation

Project management

Retail operations understanding

Strong communication skills

Problem-solving

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Job description:

Role Overview

We are seeking a Technical Account Manager (TAM) to lead the implementation of logistic product solutions (SaaS) for a key retail client in Indonesia. This role is part of the TAM/Customer Success team, responsible for ensuring successful deployment and long-term client satisfaction through solution-oriented delivery.

Key Responsibilities

• Implementation Management: Lead end-to-end deployment of product solutions for retail clients in Indonesia, ensuring timely and successful implementation.
• Project Planning: Develop detailed deployment plans with milestones, timelines, and resources, ensuring alignment with business goals.
• On-site Deployment: Travel across Indonesia to supervise rollouts, provide hands‑on technical guidance, and troubleshoot implementation issues.
• Stakeholder Collaboration: Coordinate with internal teams, external vendors, and client stakeholders to maintain clear communication and ensure seamless project delivery.
• Training & Support: Conduct end‑user training sessions and provide post‑deployment support in both English and Bahasa.
• Quality Assurance: Execute rigorous testing to ensure software functionality, performance, and reliability; resolve deployment issues proactively.
• Documentation & Reporting: Maintain accurate deployment records, document issue resolutions, and present regular progress reports to management.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related fields.
• Proven experience in software implementation and project management, preferably in retail or supply chain industries.
• Strong understanding of retail operations and supply chain processes.
• Excellent communication skills in English (both written and verbal).
• Willingness to travel extensively across Indonesia.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong problem‑solving mindset and adaptability to evolving client requirements.