Customer Support Specialist (Yogyakarta)

Jubelio; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A growing e-commerce platform in Yogyakarta is seeking a Customer Support Specialist. The role involves managing customer inquiries through tickets and online chats, resolving technical issues, and ensuring customer satisfaction. Ideal candidates have 1-2 years of support experience or relevant internship. Strong MS Office skills and willingness to work night shifts are required.

Qualifications

• Min 1-2 years experience in customer support or related position.
• Fresh graduates with good internship experience are welcomed to apply.
• Good proficiency in MS Office (Word, Excel, PowerPoint).
• Willing to work in night shifts and weekends.

Responsibilities

• Answer incoming support tickets and online chat requests.
• Resolve technical issues and debug customer sites.
• Maintain a positive and professional attitude toward customers.
• Update the internal ticketing system with relevant information.
• Follow up with customers to ensure problem resolution.

Skills

Customer Support Experience

Technical Problem-Solving

MS Office Proficiency

Teamwork

Job description

Responsibilities

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a Customer Support Specialist (Yogya).

Job Description

• Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
• Resolve technical issues including debugging customer sites to aid in problem resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing company products inside and out so that you can answer customer questions.
• Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
• Follow up customers to ensure that their problems are resolved

Requirements

Qualifications

• Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
• Fresh graduate with good internship / organization experience are welcomed to apply.
• Must be located or willing to located in Yogyakarta.
• Good proficiency in MS Office (Word, Excel, Powerpoint)
• Willing to work in night shift and weekend as needed
• The capacity to work well within a team.
• Attention to detail and logical thinking.
• The capacity to clearly explain a technical problem to a customer.
• Posses excellent problem-solving skills.