waiter / es

SUMAK TURKISH CUISINE; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

SUMAK TURKISH CUISINE in Bali is seeking passionate Waiters/Waitresses to join our full-time team. You will deliver exceptional service with genuine Turkish hospitality, ensuring memorable dining experiences for every guest.

Responsibilities include greeting guests, describing menu items, taking orders, coordinating with kitchen staff, and maintaining impeccable presentation. The role requires strong customer service, reliability, and teamwork, with flexibility for evenings and weekends.

Qualifications

• Experience as a waiter/waitress in hospitality or restaurant setting.
• Strong customer service skills with professional guest interaction.
• Clear English communication and ability to remember guest preferences.

Responsibilities

• Greet guests and seat them to ensure comfort and dining experience.
• Know the menu and Turkish specialties; make informed recommendations.
• Take accurate orders and relay dietary needs to kitchen.
• Deliver food and beverages promptly with presentation in mind.
• Maintain clean and well-set tables throughout service.
• Handle payments and transactions accurately.
• Address guest concerns professionally and seek resolution.
• Collaborate with kitchen and bar staff for seamless service.
• Maintain health and safety standards in the dining area.

Skills

Customer service

English fluency

Memory/recall

Teamwork

Attention to detail

POS familiarity

Tools

POS systems

Job description

About the role

SUMAK TURKISH CUISINE is seeking passionate and professional Waiters/Waitresses to join our team in Bali. This is a full-time position where you will be at the heart of our hospitality operation, delivering exceptional service to our guests. As a Waiter/Waitress, you will be responsible for creating memorable dining experiences whilst ensuring every guest receives outstanding attention to detail and genuine Turkish hospitality. This role is integral to maintaining SUMAK TURKISH CUISINE's reputation as a premier dining destination in Bali.

Key responsibilities

• Greeting guests warmly upon arrival and seating them in a manner that optimises their comfort and dining experience
• Providing detailed knowledge of our menu, including Turkish specialities, beverages and daily specials, and making knowledgeable recommendations based on guest preferences
• Taking accurate food and beverage orders whilst ensuring all special requests and dietary requirements are clearly communicated to the kitchen
• Delivering food and beverages promptly, safely and professionally, whilst maintaining impeccable presentation standards
• Ensuring tables remain clean, well-maintained and properly set throughout service
• Handling payments and processing transactions accurately and efficiently
• Addressing guest complaints or concerns with professionalism, empathy and a commitment to resolution
• Collaborating with kitchen and bar staff to ensure seamless service delivery
• Maintaining a clean and organised dining area, adhering to health and safety standards at all times
• Contributing to a positive team environment through reliable, professional behaviour and willingness to support colleagues

What we're looking for

• Previous experience as a Waiter/Waitress in a restaurant, hotel or hospitality establishment, preferably in an upscale or fine dining environment
• Strong customer service skills with the ability to engage guests warmly and professionally
• Excellent communication abilities in English; additional languages are advantageous
• Keen attention to detail and the ability to remember guest preferences and orders accurately
• Physical stamina to work on your feet throughout shifts in a busy dining environment
• Reliability and punctuality with flexibility to work evenings, weekends and public holidays as required
• A collaborative approach to teamwork and willingness to support colleagues during service
• Basic numeracy skills for handling payments and processing transactions
• Familiarity with point-of-sale (POS) systems or demonstrated ability to learn quickly
• A genuine passion for hospitality and a commitment to delivering exceptional guest experiences

What we offer

SUMAK TURKISH CUISINE provides a supportive and welcoming workplace where your contributions are valued. We offer competitive compensation, a positive team environment, and the opportunity to work in a thriving hospitality establishment in beautiful Bali. Your wellbeing matters to us, and we are committed to fostering an inclusive workplace where all team members can thrive. We encourage applications from all qualified candidates and welcome discussions about any adjustments or support you may require.

About us

SUMAK TURKISH CUISINE brings authentic Turkish culinary traditions to Bali, offering guests an exceptional dining experience through quality cuisine, warm hospitality and a vibrant atmosphere. We are dedicated to creating a welcoming environment where every guest feels valued, and our team plays a crucial role in delivering this promise. Our success is built on the professionalism, dedication and genuine passion of our staff.