Daily Worker Server

Burgerhead Bali; Provinsi Bali; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Burgerhead Bali invites enthusiastic servers to join our team at several Bali locations. As a Server, you will greet guests, present menus, take accurate orders, deliver food and drinks, and ensure guest satisfaction with professionalism and a friendly demeanor.

You should have prior hospitality experience or be a fresh graduate, strong communication, numeracy for payments, and the stamina to stand for long periods.

Qualifications

• Previous experience as a server, waiter, or waitress in a restaurant, café or hospitality establishment.
• Excellent customer service with a friendly, professional demeanor.
• Strong communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in handling payments and POS systems.
• Physical stamina to stand for extended periods and carry multiple items safely.
• Flexibility to work varied shifts including evenings, weekends and holidays.

Responsibilities

• Greeting guests warmly upon arrival and seating them.
• Presenting menus and providing knowledgeable recommendations.
• Taking accurate food and beverage orders and communicating them to the kitchen/bar.
• Delivering food and beverages to tables with professionalism.
• Checking in with guests to ensure satisfaction and address requests.
• Processing payments and handling transactions.
• Maintaining cleanliness of dining areas and stations.
• Clearing tables and resetting for new guests.
• Working collaboratively with kitchen, bar and front-of-house staff.
• Escalating guest concerns to management when needed.

Skills

Customer service

Communication

Interpersonal skills

Point-of-sale systems

Stamina

Team player

Flexibility

Education

Fresh graduates welcomed

Job description

Burgerhead Bali is seeking enthusiastic and professional Server/Waiters and Waitresses to join our team at several locations in Bali. As a Server, you will be the face of our establishment, creating memorable dining experiences for our guests whilst maintaining the highest standards of service and professionalism. This role is essential to our success, as you will be instrumental in ensuring guest satisfaction and driving positive word-of-mouth recommendations.

Key responsibilities

Greeting guests warmly upon arrival and seating them at their tables in a timely and efficient manner

Presenting menus, explaining special offerings and providing knowledgeable recommendations based on guest preferences and dietary requirements

Taking accurate food and beverage orders and communicating them clearly to the kitchen and bar staff

Delivering food and beverages to tables with professionalism, ensuring correct orders are served to the right guests

Checking in with guests throughout their meal to ensure satisfaction and address any concerns or requests promptly

Processing payments, handling cash and card transactions, and providing accurate change or processing refunds as needed

Maintaining cleanliness and organisation of dining areas, tables and service stations throughout service

Clearing tables efficiently and resetting them for incoming guests

Working collaboratively with kitchen, bar and other front-of-house staff to ensure seamless service delivery

Handling guest complaints or issues professionally and escalating matters to management when necessary

About you

Previous experience working as a server, waiter or waitress in a restaurant, café or hospitality establishment (Fresh Grad are welcomed)

Excellent customer service skills with a friendly, professional demeanour and genuine passion for creating positive guest experiences

Strong communication and interpersonal abilities, with the capacity to interact confidently with diverse clientele

Ability to work efficiently in a fast-paced environment, managing multiple tables and prioritising tasks effectively

Sound knowledge of food and beverage offerings, menu items and basic cocktail/beverage knowledge is advantageous

Proficiency in handling payments and point-of-sale systems, with strong numeracy and attention to detail

Physical stamina to stand for extended periods and the ability to carry multiple items safely

Flexibility to work varied shifts, including evenings, weekends and public holidays as required by contract

Commitment to maintaining high standards of personal hygiene and food safety protocols

Team player mentality with reliability and punctuality