Villa Operations Manager

PT Villa Ventures Bali; Provinsi Bali; On-site; IDR 420,000,000 - 720,000,000; Full time

Job summary

Ventore Group Indonesia is seeking a Villa Operations Manager for placement in Uluwatu, Bali. You will oversee all villa operations, guest services, staff, and safety, ensuring exceptional stays for guests and maximizing profitability.

This role requires strong leadership, budgeting, vendor coordination, and a hands-on approach to maintenance, SOPs, and sustainability initiatives, with willingness to work weekends and relocate to Bali.

Qualifications

• Minimum 3–5 years of villa/hospitality operations management.
• Strong leadership and people-management skills.
• Excellent understanding of villa operations and guest services.
• Experience in budgeting and cost control.
• Fluent in English; additional languages are a plus.
• Willing to work weekends/holidays and relocate to Bali.

Responsibilities

• Oversee Daily Villa Operations – manage housekeeping, maintenance, guest services and security.
• Ensure Exceptional Guest Experience – uphold high hospitality standards and guest satisfaction.
• Staff Management and Training – recruit, train, schedule and supervise villa staff.
• Manage Budgets and Expenses – plan budgets and control costs for profitability.
• Monitor Property Maintenance – ensure villas and facilities are well-maintained.
• Ensure Health and Safety Compliance – enforce safety protocols and emergencies.
• Develop and Maintain SOPs – implement standard operating procedures.
• Coordinate with Vendors and Suppliers – manage groceries, linens, and outsourced services.
• Handle Guest Complaints and Feedback – address issues and implement improvements.
• Market and Promote the Villa – work with marketing to attract guests.
• Supervise Special Events and Activities – organize events per guest requests.
• Report to Management Director – provide operational and guest-satisfaction reports.
• Implement Sustainability Initiatives – promote eco-friendly practices.

Skills

Leadership

Guest services

Budgeting

People management

Operations management

Vendor coordination

Problem solving

Communication

Job description

Ventore Group Indonesia is looking for a Villa Operations Manager to join our team for placement in Uluwatu

Responsibilities

Oversee Daily Villa Operations– Manage and supervise all aspects of villa operations, including housekeeping, maintenance, guest services, and security.

Ensure Exceptional Guest Experience– Maintain high standards of hospitality by ensuring guests receive outstanding service, comfort, and satisfaction.

Staff Management and Training– Recruit, train, schedule, and supervise villa staff, including housekeeping, butlers, and maintenance personnel.

Manage Budgets and Expenses– Oversee financial planning, budgeting, and cost control to optimize operational efficiency and profitability.

Monitor Property Maintenance– Ensure the villa and its facilities (pools, landscaping, furniture, etc.) are well-maintained and in excellent condition.

Ensure Health and Safety Compliance– Implement and enforce safety regulations, hygiene protocols, and emergency procedures.

Develop and Maintain SOPs– Establish and improve standard operating procedures (SOPs) to enhance villa efficiency and service quality.

Coordinate with Vendors and Suppliers– Manage relationships with suppliers for groceries, linens, amenities, and outsourced services.

Handle Guest Complaints and Feedback– Address guest concerns professionally and implement improvements based on feedback.

Market and Promote the Villa– Work with marketing teams or external agencies to attract guests through social media, travel agencies, and online booking platforms.

Supervise Special Events and Activities– Organize private events, parties, or special requests based on guest preferences.

Report to Management Director– Provide regular operational updates, financial reports, and guest satisfaction reports to stakeholders.

Implement Sustainability Initiatives– Promote eco-friendly practices such as waste reduction, energy conservation, and sustainable sourcing.

Requirements

Minimum 3–5 years of experience in villa, hotel, or hospitality operations management

Strong leadership, communication, and people-management skills

Excellent understanding of villa operations, guest services, and hospitality standards

Proven ability to manage budgets, control costs, and improve operational efficiency

Strong problem-solving skills and ability to handle guest issues professionally

Fluent in English; additional languages are an advantage

Proficient in operational systems, reporting, and basic computer applications

Willing to work flexible hours, including weekends and holidays

Based in Bali or willing to relocate