Villa Operations Manager

INSHI; Mengwi; On-site; IDR 420,000,000 - 600,000,000; Full time

Job summary

INSHI in Bali seeks an experienced Villa Operations Manager to oversee daily operations of a premium villa property. You will lead cross-functional teams, enforce SOPs, manage inventory and training, and deliver on-site hands-on support as needed.

Fluent English required; Bahasa Indonesia helpful for local staff. You will report to the General Manager and help develop and sharpen operational standards across the portfolio.

Qualifications

• Minimum 3 years of experience in operations management within premium/luxury hospitality.
• Fluent English required; Bahasa Indonesia helpful for local staff.
• Experience managing cross-functional teams (Housekeeping, Engineering/Maintenance, Front Office/Guest Relations, Security).

Responsibilities

• Oversee daily villa operations and maintain premium service standards.
• Coordinate and supervise cross-functional teams across departments.
• Implement and update SOPs in the company knowledge base.
• Conduct staff training on hospitality and guest service standards.
• Monitor inventory of supplies and amenities; submit purchasing requests.
• Ensure timely handling of operational and guest-related issues.
• Maintain communication between departments and management.
• Deliver daily operational reports to the General Manager.
• Provide hands-on on-site support when required.

Skills

Leadership

Staff training

Inventory control

SOP implementation

Cross-functional coordination

Operational reporting

Hands-on management

Problem-solving

Attention to detail

Job description

We are looking for an experienced Villa Operations Manager to oversee the daily operations of a premium villa property in Bali. The successful candidate will be responsible for maintaining high service standards, coordinating operational teams, implementing SOPs, and ensuring smooth day-to-day property operations. This is a hands-on role requiring strong leadership, attention to detail, and the ability to respond quickly to operational issues.

Key responsibilities

Oversee daily villa operations and ensure consistent premium service standards.

Coordinate and supervise cross-functional teams, including Housekeeping, Engineering/Maintenance, Front Office/Guest Relations, and Security.

Implement, monitor, and regularly update operational procedures and Standard Operating Procedures (SOPs) in the company's Notion knowledge base.

Conduct regular staff training on premium hospitality and guest service standards.

Monitor stock levels of operational supplies, cleaning products, guest amenities, and other consumables.

Organize regular inventory checks and submit purchasing requests in a timely manner.

Ensure operational issues and guest-related matters are handled promptly and professionally.

Maintain effective communication between operational departments and management.

Provide daily operational reports directly to the General Manager.

Take a hands-on approach and personally support on-site operations when required.

About you

Minimum 3 years of experience as an Operations Manager, Villa Manager, Front Office Manager, or in a similar management position within the premium/luxury hospitality sector.

Previous hospitality experience in Bali is mandatory.

Proven experience managing cross-functional operational teams, including Housekeeping, Engineering/Maintenance, Front Office/Guest Relations, and Security.

Strong understanding of hospitality operations, service standards, SOP implementation, inventory control, and staff training.

Fluent English, both spoken and written, is required for communication with international guests and management.

Conversational Bahasa Indonesia is highly preferred for effective communication with local staff.

Strong leadership, organizational, and problem-solving skills.

Proactive and systematic approach with excellent attention to detail.

High level of personal responsibility and emotional resilience in stressful situations.

Hands-on management style with willingness to be directly involved in on-site operations.

Employment with a stable European company and a professional international team.

Clear areas of responsibility and structured operational processes.

Opportunity to take an active role in developing and improving operational standards.

Professional and career growth opportunities within a growing portfolio of hospitality properties.