Front Office Supervisor Uluwatu

Balinest Villa Management; Kuta Utara; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Balinest Villa Management in Bali is seeking a Front Office Supervisor to oversee daily Front Office operations and lead the team to deliver exceptional guest service. You will coordinate with Housekeeping, Reservations, and Maintenance to meet guest needs and maintain accurate villa status.

Responsibilities include handling complaints, training staff, and ensuring SOPs are followed, with a focus on high hospitality standards and professional presentation.

Qualifications

• Minimum 2–3 years of Front Office or hospitality experience.
• Previous supervisory experience preferred.
• Strong leadership and communication skills.
• Good command of English, both written and spoken.
• Proficient with hotel/villa management systems.

Responsibilities

• Supervise smooth daily Front Office operations.
• Lead and brief Front Office team daily.
• Ensure check-in/check-out per SOPs.
• Deliver excellent guest service; handle requests/complaints.
• Coordinate with Housekeeping, Reservations, Maintenance.
• Monitor villa status and keep records updated.
• Address guest complaints and follow up.
• Produce daily Front Office reports for management.
• Ensure clear shift handovers and team communication.
• Train and motivate Front Office staff.
• Support Manager to maintain guest satisfaction.
• Maintain clean, professional Front Office area.
• Follow Front Office procedures and SOPs.
• Bali-based candidates preferred.

Skills

Front Office

Leadership

Guest Service

English proficiency

Communication

Problem-solving

Tools

Hotel/Villa management systems

Job description

Supervise and ensure the smooth daily operation of the Front Office department.

Lead, manage, and provide daily briefings and guidance to the Front Office team.

Ensure all check-in and check-out procedures are handled efficiently and according to company SOPs.

Provide excellent guest service and professionally handle guest requests, inquiries, and complaints.

Ensure a high standard of hospitality and guest experience at all times.

Coordinate closely with Housekeeping, Reservations, Maintenance, and other departments to ensure all guest needs are properly handled.

Monitor and maintain accurate room/villa status and ensure all information is updated accordingly.

Handle guest complaints and follow up to ensure issues are resolved effectively.

Monitor daily Front Office activities and prepare operational reports for management.

Ensure proper shift handovers and effective communication between team members.

Train, coach, and motivate Front Office staff to improve their performance and service quality.

Assist the Manager in maintaining and improving guest satisfaction and service standards.

Ensure the Front Office area is always clean, organized, and professionally presented.

Ensure all Front Office procedures and company SOPs are consistently followed.

Qualifications

Minimum 2–3 years of experience in Front Office or Hospitality, with previous supervisory experience preferred.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Good command of English, both written and spoken.

Strong problem-solving skills with the ability to handle guest complaints professionally.

Friendly, professional, well-groomed, and service-oriented personality.

Able to work independently as well as effectively within a team.

Able to work under pressure and handle multiple tasks efficiently.

Good understanding of Front Office operations, reservations, check-in, check-out, and guest relations.

Proficient in computer applications and familiar with hotel/villa management systems.

Willing to work on shifts, weekends, and public holidays according to operational requirements.

Strong coordination and communication skills with other departments.

Bali-based candidates are preferred, or candidates must be willing to work in the assigned operational area.