Villa Manager

PT Asia Earth Indonesia; Maja; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Aman Group is seeking an experienced Villa Manager to oversee the daily operations of our luxury private villa. You will lead the villa team, ensure seamless guest experiences, and uphold the highest standards of service, presentation, and safety across all areas of the property.

This role requires strong leadership, exceptional organization, and a hands-on approach to budgeting, inventory, and guest relations, with a commitment to personalized, anticipatory service for every guest.

Qualifications

• Minimum 2 years of villa management experience in luxury hospitality.
• Proven leadership of a hospitality team.
• Excellent command of English; additional languages are an advantage.

Responsibilities

• Oversee the day-to-day operations and overall management of the villa.
• Ensure exceptional guest experiences through personalized and attentive service.
• Maintain the highest standards of cleanliness, presentation, maintenance, and guest comfort.
• Coordinate guest arrivals, departures, special requests, and VIP arrangements.
• Monitor inventory, supplies, purchasing, and operational expenses.
• Manage guest feedback and resolve any issues professionally and efficiently.
• Prepare operational reports and ensure budgets are properly managed.

Skills

Leadership

Guest service

Communication

Organizational skills

Problem-solving

Budgeting

Job description

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand. We are seeking an experienced, passionate, and highly motivated Villa Manager to oversee the daily operations of our luxury private villa and ensure an exceptional experience for every guest. The ideal candidate is a natural leader with a strong background in luxury hospitality, excellent organizational skills and a genuine passion for delivering outstanding service. This position will be responsible for managing the villa team, maintaining the highest standards of service and presentation, ensuring the smooth and efficient operation of the property.

Responsibilities

• Oversee the day-to-day operations and overall management of the villa.
• Ensure exceptional guest experiences through personalized and attentive service.
• Maintain the highest standards of cleanliness, presentation, maintenance, and guest comfort.
• Coordinate guest arrivals, departures, special requests, and VIP arrangements.
• Monitor inventory, supplies, purchasing, and operational expenses.
• Manage guest feedback and resolve any issues professionally and efficiently.
• Prepare operational reports and ensure budgets are properly managed.

Requirements & Qualifications

• Minimum 2 years of experience in villa management, luxury hotels, resorts, or high-end hospitality.
• Proven experience managing and leading a hospitality team.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent command of English; additional languages are an advantage.
• Strong understanding of luxury hospitality standards and guest expectations.
• Proactive, detail-oriented, trustworthy, and hands-on approach.
• Ability to work flexible hours and handle unexpected situations professionally.
• Knowledge of budgeting, inventory control, and operational management.

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.