General Manager - Bali Indonesia

DHC Partners; Provinsi Bali; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

DHC Partners is seeking an experienced General Manager to lead the operations of a boutique luxury villa resort in Bali, overseeing guest services, rooms division, housekeeping, and F&B coordination. The role emphasizes delivering exceptional guest experiences, maintaining luxury service standards, and driving operational excellence.

The ideal candidate will have 8–10 years of hospitality leadership in luxury properties, with a proven track record of managing teams, optimizing financial

Qualifications

• 8–10 years of hospitality experience in luxury hotels, boutique resorts, villas, or private properties.
• Experience as Hotel Manager, Resort Manager, Operations Manager, General Manager, or Rooms Division Leader preferred.
• Proven ability to lead teams and deliver high-touch personalized service.
• Strong understanding of luxury hospitality operations and guest experience management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage operations in a fast-paced, high-service environment.
• Strong financial awareness and experience improving operational performance.
• Experience implementing SOPs and service quality improvements.

Responsibilities

• Lead daily resort operations to ensure luxury service and compliance with standards.
• Oversee Rooms Division, Front Office, Guest Relations, Housekeeping, Concierge, and support functions.
• Deliver personalized guest experiences and maintain relationships with VIP and international guests.
• Coach and develop the hospitality team and foster a culture of service excellence.
• Manage budgets, costs, revenue opportunities, and overall business performance.
• Coordinate F&B operations, private dining, and guest experiences.
• Maintain quality standards and drive service improvements aligned with health and safety requirements.
• Provide operational updates to ownership and support strategic initiatives.

Skills

Leadership

Guest experience management

Strategic planning

Operational excellence

Financial acumen

Job description

We are seeking an experienced General Manager to lead the operations of a boutique luxury villa resort in Bali. The role is responsible for delivering exceptional guest experiences, maintaining luxury service standards, driving operational excellence, and leading a high-performing hospitality team.

The ideal candidate will have experience managing luxury hotels, boutique resorts, villas, or private residences, with strong operational leadership and a passion for personalized guest service.

The Hotel Manager will oversee all aspects of resort operations, including guest services, rooms division, housekeeping, food & beverage coordination, team management, financial performance, and service quality improvement.

Key Responsibilities

• Lead daily resort operations, ensuring smooth service delivery and compliance with luxury hospitality standards.
• Oversee Rooms Division, Front Office, Guest Relations, Housekeeping, Concierge, and operational support functions.
• Deliver personalized guest experiences and maintain strong relationships with VIP and international guests.
• Lead, coach, and develop the hospitality team while building a culture of service excellence.
• Manage operational budgets, costs, revenue opportunities, and business performance.
• Coordinate food & beverage operations, private dining, and guest experiences.
• Maintain quality standards, conduct service improvements, and ensure compliance with health, safety, and operational requirements.
• Provide operational updates and recommendations to ownership and support strategic initiatives.

Qualifications

• Minimum 8–10 years of hospitality experience in luxury hotels, boutique resorts, villas, or private luxury properties.
• Previous experience as Hotel Manager, Resort Manager, Operations Manager, General Manager, or Rooms Division Leader preferred.
• Proven experience managing teams and delivering high-touch personalized service.
• Strong understanding of luxury hospitality operations and guest experience management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage operations in a fast-paced, high-service environment.
• Strong financial awareness and experience improving operational performance.
• Experience implementing SOPs and service quality improvements.