Hospitality Manager

PT Paradise Villas Group; Provinsi Bali; Sur place; IDR 300 000 000 - 600 000 000; Plein temps

Résumé du poste

PT Paradise Villas Group is seeking an experienced hospitality leader to oversee our villa operations and guest experience in Bali. You will guide supervisors, villa managers, and their teams to ensure smooth property performance and outstanding stays.

You will maintain standards, optimize listings across Airbnb, Booking.com, and other platforms, and handle escalated guest issues. Strong English and a proactive, calm approach are essential.

Qualifications

• Experience leading multi-property operations in hospitality
• Strong knowledge of Airbnb and other OTAs, with pricing/occupancy insights
• Excellent English; Bahasa Indonesia is a plus

Responsabilités

• Lead the Operations and Guest Relations teams for multiple villas
• Maintain property standards and SOPs across all properties
• Ensure timely, professional guest communications and resolve escalations
• Monitor OTA performance, pricing, and occupancy; manage listings
• Be the primary contact for villa owners with updates and reports
• Manage vendors, budgets and operating costs
• Coach and motivate the team; support content and online visibility

Connaissances

Operations management

OTA management

People leadership

Vendor management

Outils

PriceLabs

Hostaway

Description du poste

We’re a growing villa management company looking for an experienced hospitality leader to oversee our villa operations and guest experience. You’ll lead a team of supervisors and villa managers, and make sure every property runs smoothly, every guest has a great stay, and every owner is well looked after.

What You’ll Do

Lead the Operations and Guest Relations supervisors, villa managers and their teams.

Keep property standards, SOPs and presentation consistent across all villas and in line with our online listings.

Make sure guest communication and reviews on Airbnb, Booking.com and other platforms are prompt and professional, and handle escalated issues.

Monitor OTA performance, pricing and occupancy, and manage listings.

Be the main point of contact for villa owners, including updates, approvals, inspections and monthly reports with Accounting.

Manage vendors, budgets and operating costs.

Train, coach and motivate the team.

Support basic content and online visibility for our villas.

What We’re Looking For

Experience managing multiple villas, a resort or short-term rental operations.

Strong knowledge of Airbnb and other OTAs. PriceLabs or Hostaway experience is a plus.

Excellent English and people skills. Bahasa Indonesia is an advantage.

Organised, proactive and calm under pressure.

Willing to work flexible hours, including weekends and holidays when needed.